About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 13
Broadband Forum ushers in next-gen network operations
Last month
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network management
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automation
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networks
Broadband Forum has ushered in next-generation network operations with the introduction of TR-477 and MR-477 standards.
Australian firms ramping up AI adoption across sectors
Last month
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ai
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csiro
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unsw
Australian businesses are increasingly adopting AI to enhance operational efficiency across various sectors including health, media, and mining.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Last month
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
HCLTech bags Top Employer title in 26 countries for 2024
Last month
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ai
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japan
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learning
Global tech firm HCLTech secures Top Employer status in 26 countries for 2024, lauded for outstanding HR practices.
Checkmarx reveals top cyberattack trends in January
Last month
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cloud services
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application security
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cybersecurity
Checkmarx reveals top January trends in supply chain cyberattacks, showing a rise in data theft, deceptive typosquatting, and malware injections.
UK government invests £100m to refine AI regulation
Last month
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edutech
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ml
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ai
The UK government earmarks £100m for more agile AI regulation to bolster the country's tech sphere, enhancing understanding and leveraging of AI's potential.
Fintech leaders urging stricter AI laws at recent summit
Last month
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fintech
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quantum computing
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digital economy
Fintech leaders urge UK regulators to impose stricter AI laws to foster confidence and responsible usage in financial services.
Flare uncovers cyber threat landscape by Russian hackers
Last month
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cybersecurity
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national security
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sensitive information
Cybersecurity firm Flare exposes the escalating threat posed by initial access brokers on Russian hacking forums.
Medallia unveils AI breakthroughs for personalised CX
Last month
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martech
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cx
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ai
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
Prophecy International & SOFTEL Communications announce strategic AI alliance
Last month
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big data
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bi
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contact centre
Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.
UK tech SMEs investing in young talent despite tough economy
Last month
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recruitment
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investment
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skills shortage
Despite financial challenges, 69% of UK tech SMEs invest in young talent via low-cost recruitment, showing optimism and resilience.
Digital signage boosts productivity & engagement – study
Last month
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digital signage
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pro av
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data literacy
Workplace digital signage significantly boosts productivity and enhances engagement among deskless workers, suggests a study by ScreenCloud and Google ChromeOS.
'New year, new threats' warns cybersecurity CTO in UK
Last month
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ransomware
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data protection
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phishing
As holiday season cyber threats increase, CTO of Espria, Dave Adamson, highlights the crucial need for businesses to tighten security.
Cybersecurity alert for UK businesses on Safer Internet Day
Last month
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ransomware
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malware
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gdpr
On Safer Internet Day, Evolve Business Group underscores the importance of robust online security for businesses.
NCS named leader in IDC MarketScape Cloud Services
Last month
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cloud services
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digital transformation
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cloud migration
NCS is celebrated as leading contender in IDC MarketScape's Asia Pacific Cloud Professional Services 2023-2024.
AI-driven Proptech revolutionise commercial property industry
Last month
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big data
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bi
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cx
Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.
CAMS enters insurance sector with major Oriental Insurance mandate
Last month
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surveillance
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facial recognition
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insurance
Financial technology provider Computer Age Management Services (CAMS) secures an expansive contract from Oriental Insurance Company.
UK House of Lords warn of copyright plunder by AI firms
Last month
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contact centre
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chatbots
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physical security
UK House of Lords committee warns ministers about AI firms illegally using copyrighted material for training, calling for a revamp of outdated copyright laws.
Aussies value flexible hours over working from home
Last month
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wfh
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remote working
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workforce management
Australian employees value flexible working hours over working from home, but many would consider leaving their job if remote work was no longer an option.
UK workers keen on workplace tech but feel overlooked
Last month
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5g
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wireless networks
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ai
UK workers express excitement for emerging technologies like 5G, AI, and robotics, despite managerial silence on these changes, reveals Virgin Media O2 study.
CFOs' confidence in cashflow visibility remains low
Last month
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ai
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cfo
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blackline
A mere 2% of CFOs fully trust their organisation's cashflow visibility – alarming figures that remain unchanged from last year.
AI reshapes threat landscape for telcos, says EY report
Last month
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cloud services
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ai
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cios
EY's latest report warns that the emergence of generative AI intensifies cybersecurity challenges for telecom companies.
Group-IB & INTERPOL collab tackles global cybercrime
Last month
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email security
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phishing
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cybersecurity
Operation Synergia shutdown hundreds of malicious servers, thanks to cybersecurity firm Group-IB and INTERPOL.
Sapiens, OPES digitally transform Vietnam's insurance sector
Last month
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digital transformation
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data insights
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vietnam
Sapiens makes its first move in Vietnam, transforming OPES Digital Insurance's operations with the global debut of IDITSuite 19.1.