F5 Networks has today announced the opening of a new Support Centre in Auckland.
The move has expanded F5’s technical support operations globally, and added to the company’s robust 'Follow the Sun' process to provide premier customer service to its fast-growing customer base across Asia Pacific.
F5's new Support Centre is located to enhance the transition between Support Centres in the North American time zone and centres located in Singapore and China, to provide localised support for Australian and New Zealand customers.
The decision for launching the new Support Centre is backed by strong demand for F5's Application Delivery Networking solutions and services, coupled with a growing partner ecosystem in Asia Pacific.
"F5 has witnessed substantial growth in Asia Pacific over the past year, and an important element of our strategy is to enhance the way we serve our partners and customers in the region,” says Ian Barkley, Senior Director of Service Delivery, F5 Networks.
"We believe that the establishment of a new Support Centre will be critical to our partners and key in being closer to our customers in terms of geography and time zones.
"By offering the convenience of multi-language and regional support, F5 can be more responsive to ensuring the satisfaction and success of our customers."
The new Auckland-based centre is F5’s fifth and newest Support Centre in Asia Pacific and Japan, which include Singapore, Beijing, Shanghai and Tokyo, in addition to five other support centres across the globe.
Locally based engineers, who have undergone a rigorous training program at F5’s headquarters in Seattle, will staff the Support Centre.
With the opening of the Support Centre in Auckland, partners across Australia and New Zealand (ANZ) will continue to have access to F5's comprehensive range of services that are designed to better address their business requirements and accommodate needs, now with regional support, including:
• Improved local time zone coverage by engineers in region
• Technical telephone support available 24x7
• Online technical support available 24x7 through AskF5, an extensive technical knowledgebase located within F5 Networks’ corporate website
• Technical support staff skilled in languages including Mandarin, Cantonese, Korean and Japanese
“In a global marketplace, our number-one priority is our customers, and ensuring they have access to technical support 24x7," adds Tony Bill, Managing Director in ANZ, F5 Networks.
"It gives us great pride to be able to support our growing customer base wherever they are in the world.
"We look forward to continuing our efforts in supporting our customers throughout the year ahead and beyond."