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INAP launches new Intelligent Monitoring service

INAP has launched a new managed cloud and infrastructure monitoring service, known as Intelligent Monitoring.

The new service combined advanced monitoring software with proactive support experience, according to the company.

It is powered by INblue, INAP’s new cloud management and support platform, and is optimised for Windows and Linux Bare Metal hosting customers.

The technology behind the service tracks and measures the health of the customer’s server environment, including hardware, resources, applications, and OS services for Linux and Windows, INAP says.

INAP support technicians immediately remediate identified issues via a proprietary, software-defined Smart Workflow System.

Throughout the process, customers are updated via the INAP INblue desktop and iOS mobile application, where they can track INAP’s progress, review metric and log data, and communicate with assigned technicians from the control panel.

INAP SVP of global cloud services Jennifer Curry says, “Infrastructure monitoring strategies are only as good as the actions that follow alerts. When problems arise, traditional managed hosting customers too often confront service-related, time-wasting pain points due to a lack of visibility and control.

“We built Intelligent Monitoring to not only improve cloud performance and availability, but to set a new benchmark for managed services transparency.”

According to INAP’s The State of IT Infrastructure Management report, infrastructure monitoring is the number one task IT professionals spend too much time on, detracting from other activities such as implementing new solutions or contributing to an organisation’s digital transformation initiatives.

Overall, 77% of IT professionals agreed they could ‘bring more value to my organisation if I spent less time on routine tasks like server monitoring and maintenance’, the report stated.

Managed Bare Metal customers also have access to the monitoring and management tools used by INAP technicians, including remote execution and scripting; unified log management; patch management and automation; and port, service and URL monitoring.

A separate edition of Intelligent Monitoring is available to Bare Metal customers who do not subscribe to an INAP managed services plan, offering the same toolkit of monitoring and infrastructure controls without the backing of INAP’s Service First Support team.

Future releases of Intelligent Monitoring will include tailored service for INAP Private Cloud customers, the company says.