Technology news for New Zealand's largest enterprises
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Qualtrics: Why customer experience management matters
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
Qualtrics: Amp up experience management & retain customers
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
Act fast and make it easy: Getting the most out of feedback for travel organisations
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
Qualtrics attributes rapid growth in JAPAC to market demand
Qualtrics has more than tripled its customer base to over 500 customers and grown to 75 employees.
How do millennials perceive women in leadership?
It's interesting to see that men who say both sexes aren’t equally effective leaders are more than 3x more likely to say men make the better leaders.
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
How to get your execs and staff to embrace customer-centric cultures
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
The key to success for financial services organisations
“The best place to start is with a real-time employee engagement platform so that action plans are developed and delivered,"
Six tips for developing successful voice of customer programs
"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."
Employee engagement surveys crucial to organisational change
Employee engagement surveys are one of the crucial drivers in delivering and enhancing employee engagement programs, according to Qualtrics.
The best customer feedback channels - and how to pick them
"Central to VoC programme success is choosing the right customer feedback channel."
Aussie Govt should make better use of survey data
The Government could do well to make better use of survey data from the public in order to gain a better understanding of people’s needs and wants.
Kiwis unproductive, unfriendly and don’t care about work attire
Kiwi aren’t so keen on socialising with coworkers, don’t regard formal dress for work important & are slightly less productive than global averages.
Employee engagement the secret to business success
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."
Integrating customer experience + employee engagement programs crucial
"If you don’t have happy employees, then you are unlikely to have happy customers,"
How to get a slice of the millennial money pie
“They have grown up as ‘digital natives’ and many don’t even remember a time before smartphones, wireless connectivity, and broadband internet.
Business rushing CX programs, says Qualtrics
"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."
Qualtrics and iModerate partner to deliver more data insight
Qualtrics has entered into a partnership with insights firm iModerate in a move the hopes to deliver better data insights to organisations.
More organisations adopting 360-degree assessment reviews
"If the purpose of a 360-degree review process is not made clear to an employee up front, it can lead to uncertainty and concern for the employee."
Aussies in it for the money
A new survey has found salary as the top consideration for Australians when looking for work. Interestingly, Aussies are also the least productive.
Have you heard? Customer experience is where it's at
“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."
Data analytics, mobility and cloud accelerating business decisions
Mobility, social media, and other new technology provide increasingly-flexible platforms with which to find the right engagement methodology."
How do tech CEOs really view gender diversity?
One of the primary barriers is the belief that enough qualified female candidates do not exist.
Employees are the heart of your business, but are they happy?
"Measuring employee engagement is important to help maintain engagement levels and identify opportunities to improve engagement."