The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.More

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.More

Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.More

IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.More

In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis. More

There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.More

Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.More

An exceptional customer experience is crucial to establishing a powerful brand reputation.More

Workforce engagement management solutions expand on the already mature workforce optimisation.More

"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."More

Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.More

Brian Donn will head Oracle's CX Cloud Applications Business across the Asia Pacific region to drive revenue growth and CX market share.More

“Digital transformation is a journey. There’s a lot more governments can learn from the experience of other industries."More

Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.More