Systems integrator Agile Integration has earned itself Avaya Platinum Partner status – the first Kiwi company to win the top level partnership status.
Platinum denotes the highest Avaya level and indicates a partner has achieved ‘rigorous’ technical competency criteria and can deliver best-in-class customer service and support, as assessed by an independent survey organisation.
Robyn O’Reilly, Agile chief executive says that as the longest standing Avaya partner in New Zealand ‘this certification has perhaps been some time coming’.
“Achieving Platinum certification depends on demonstrating credentials across a broad set of solutions, delivering high levels of customer satisfaction and meeting revenue targets,” O’Reilly says.
“We’ve always held the necessary staff credentials and customer satisfaction, but the revenue target was, until recently, beyond the reach of a company of our size.”
The contact centre, collaboration and telecommunication network specialist has customers and staff across New Zealand and Australia and is part of the Comworth Group.
O’Reilly says while the Avaya certification is ‘satisfying’ it is ‘business as usual’ for Agile’s customers.
“We’ve always had a sharp focus on skills and maintained the top level of credentials as fundamental components of delivering customer satisfaction; Platinum status doesn’t change that, but rather confirms it,” she says.
Todd Parsons, Avaya ANZ channel director, says Agile has consistently demonstrated its ability to meet rigorous requirements for training, certification and customer loyalty.
"We are pleased to recognise Agile as a platinum partner for its skill and expertise in developing team engagement solutions using Avaya technology," he says.