itb-nz logo
Story image

Apple recalls 2015 MacBook Pros because they could catch fire

21 Jun 2019

Apple has issued a worldwide recall of older MacBook Pros, due to serious battery overheating and fire risks.

The affected model is the MacBook Pro 15-inch with Retina Display. They were mainly sold new between September 2015 and September 2017. No other models are affected by the recall.

Anyone who has purchased a secondhand MacBook Pro at any time since 2015 should also check to see if their device is affected.

While Apple isn’t being too forthcoming about why the battery in this model is a fire hazard, the company says that people should stop using the affected devices immediately.

Users can find out their model number by doing the following: 

“About This Mac from the Apple menu in the upper-left corner of your screen. If you have "MacBook Pro (Retina, 15-inch, Mid 2015),'' enter your computer's serial number on the program page to see if it is eligible for a battery replacement.”

Users can also find their serial number printed on the underside of the Mac, and on the original packaging next to the barcode.

Apple says it will replace all eligible devices with affected batteries free of charge, however the MacBook Pro will need to be sent to an Apple Repair Centre for up to two weeks.

“Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 1-2 weeks.”

Users can go to an Apple Authorised Service Provider; make an appointment at an Apple Retail Store; or contact Apple Support to arrange mail-in service via the Apple Repair Centre.

Apple says users should back up their data before sending their device away for service.

"This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro,” Apple adds.

“This program does not affect your statutory or warranty rights.”

Link image
Say goodbye to outages and performance outages with server monitoring
Stop wondering which processes or services are causing a server spike. Analyze the performance of Windows services and Linux processes to understand their load on system resources and perform start, stop, and delete actions while on the go with a dedicated mobile app.More
Story image
Commvault partners with Microsoft to deliver SaaS and cloud technology
“Today’s announcement combines two of the best enterprise cloud technologies to simplify and accelerate a customer’s journey to the cloud."More
Download image
SaaS shouldn't left exposed to the public internet - how hybrid IT can help
By leveraging hybrid IT, enterprises can turn to a new architecture that leverages specialties such as colocation from multi-tenant data centres, and interconnection.More
Link image
Zendesk Showcase: A CX event for these topsy-turvy times
The world is in uncharted territory – there is no blueprint for doing business right now. Each day brings new challenges. Join business leaders to share your thoughts and learn how to thrive in the face of adversity.More
Story image
Skillsoft launches new leadership focused online learning resource
Skillsoft has launched a new series of online learning resources designed to help people with leadership development, with a particular focus on digital leadership skills required to be successful in today’s fast-changing world. More
Story image
Value of quantum computing uncertain for at least 10 years - research
"Quantum computing is not currently providing business value that could not be achieved with today's existing computers, and it is not clear when it will."More