itb-nz logo
Story image

BMC adds RPA to Helix with Automation Anywhere

02 Apr 2019

BMC has added another vendor to its growing partnership portfolio signing an agreement with robotic process automation (RPA) specialist Automation Anywhere to extend BMC’s Helix solutions cognitive automation’s capabilities to include RPA across service desk processes.

“Cognitive automation is at the core of BMC Helix,” says BMS president of digital service management Nayaki Nayyar. 

“Our partnership with Automation Anywhere will enable enterprises to further transform their ITSM into cognitive service management with RPA. Together, we will provide enterprises with the flexibility to leverage bots across service management processes.”

The BMC Helix offering integrates with Automation Anywhere’s intelligent RPA platform, which combines sophisticated RPA, AI, and embedded analytic technologies. 

Automation Anywhere’s RPA technology uses bots which work side-by-side with human workers to automate repetitive and mundane tasks.

A service desk agent can launch the BMC Helix RPA bot to help synchronise data across systems. 

The bot completes all actions in a few seconds, with the click of a button, resulting in service delivery speed and improved customer satisfaction.

RPA is growing at an unprecedented rate because of the high levels of efficiency and productivity achieved from intelligent automation. 

Gartner predicts that “by the end of 2022, 85% of large and very large organisations will have deployed some form of RPA.”  

“Today, organisations more than ever before are adopting AI-enabled RPA technology to manage and automate business processes faster, with near-zero error rates, while dramatically reducing operational costs,” says Automation Anywhere coprorate development officer Peter Meechan. 

“Our partnership with BMC will help to elevate the IT service management industry, driving increased productivity and optimising corporate profitability by reducing cost through automation.”

Link image
Software engineer backs metrics mindset in DevOps
Christian Oestreich, a senior software engineering leader with experience at multiple Fortune 500 companies, shares how a metrics-driven mindset can dramatically improve software quality and enable DevOps at enterprise scale.More
Link image
<span class="coloured">Unleash the intelligent way to automate at Pega Discover – Intelligent Automation</span>
Find out how the world’s largest brands are accelerating business and simplifying systems in this two-hour, interactive virtual event. By the end you’ll be primed to start getting business done smarter and faster while scaling toward your biggest business goals. Register Now.More
Story image
Fiverr launches platform to bring freelancers closer to business
Fiverr says it wanted to create an integration that could fit into an organisation’s workflow and become ‘part of the digital onboarding experience’ for employees, meaning freelancers can access email, Slack, Dropbox, and the Fiverr Business team account.More
Story image
Schneider brings AI to fight against energy consumption
The investment into adding AI-assisted advising to its energy and sustainability services aims to promote efficiency and a total reduction of clients’ emissions.More
Story image
HPE completes Silver Peak buyout & strengthens edge-to-cloud portfolio
Silver Peak will now begin a new life under HPE’s Aruba business.More
Story image
The importance of selecting a secure SD-WAN solution
It’s essential to adopt a secure SD-WAN solution to avoid the risks that an unsecured SD-WAN solution can introduce, writes Wavelink managing director Ilan Rubin.More