Conversant is the latest telecommunications company to join the Telecommunication Dispute Resolution (TDR) scheme.
Conversant is a developer and provider of cloud communications services and is working towards establishing itself as a key telco company. It joined the scheme after launching C-Net, which is a broadband service for customers who are part of the cloud-hosted call management system.
“With our entry into the broadband market, we’ve essentially become an ISP. It therefore made sense for Conversant to join the TDR scheme,” says Cameron Beattie, managing director, Conversant.
TDR is a free and independent service that is voluntary to join and is designed to help consumers who have complaints about their telecommunications company. Spark, Orcon, Vodafone and Slingshot are among those that have joined. Companies who join agree to comply with the Customer Complaints Code and are regulated by decisions made by the TDR, says Derek Pullen, TDR Scheme Director.
“We are pleased to add another communications provider into the fold,” Pullen says. “Since the TDR service is only available to customers of member companies, Conversant customers can rest assured they are now covered by the services the scheme offers."
Beattie says Conversant has seen how being part of the scheme will give customers peace of mind.
“Joining the scheme means our customers can have full confidence both in the services and support we offer, as well as in the processes and systems we have in place to deal with complaints from customers,” says Beattie.
He also says the TDR is a good way for the telecommunications industry to self-regulate, and reduce the need for Government regulation.