IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

Future of work: How to build an intelligent and caring workplace

By Contributor
Fri 29 Jul 2022

Article by Dell Technologies VP client solutions group APJ Paul Carter.

It has been established. Hybrid work is now standard practice, an expectation, a way of life. 

There are good reasons why many companies and employees have welcomed and settled into this new way of working. According to RMIT University, most Australian workers (93%) say that flexibility is essential when deciding to accept a new job or stay in the current one.

But there are equally good reasons why many are starting to feel trepidation about the long-term effects of this shift. One of which is the disruption that the “staccato nature” of hybrid work has brought to employees’ daily routines. The constant alternating between working from home and the office has worn out our workers as they grapple with feelings of uncertainty.

With that, we started looking beyond the near future. What can we, as an organisation, do to equip and empower our workforce to continue being productive and set them up for excellence, no matter where and when they work? 

The answer lies in building an intelligent and caring workplace for the long term, to help employees work smarter and thrive professionally and personally.

Building an intelligent workplace ecosystem

In a hybrid world where workplace experiences extend beyond the walls of the office, we are increasingly reliant on intuitive software and intelligent devices to facilitate blended in-person and remote collaboration. 
Our next challenge will be to leverage technology to enable more seamless hybrid working and ease the psychological shift between working from home and the office – while ensuring that robust security measures are put in place.  

There are two key traits that define an intelligent workplace:

  • Innovation-enabled 

In the immediate future, an intelligent digital workplace could feature new innovations and intuitive workplace technologies to facilitate better communication, collaboration, and location equality for all. 

Imagine walking up to an intelligent workspace where your laptop automatically connects to the displays, mouse, keyboard and your trusted network before you’ve sat down, enabling you to pick up exactly where you last left off. Simultaneously, as you place your laptop down, it receives power wirelessly without the need to fumble for cords or awkwardly crawl under desks. And when you are ready to move to your next location, your workspace has a proximity detection feature that disconnects you automatically when you leave – enabling a truly frictionless transition between spaces. 

This is exactly what we envisioned with Concept Flow, an adaptable concept solution that marries devices, industry standard wireless charging technology, intelligent software applications and Wi-Fi 6E docking technology to create a singular, seamless experience, anywhere, anytime. 

While this is still a work in progress, the idea behind it is already being brought to life through existing solutions like Workspace ONE, an intelligence-driven digital workspace which allows our employees to access corporate applications from all their devices, including their mobile phones, while preserving security and privacy. This enables them to be productive and collaborative in the fast-paced and unpredictable world we live in.

  • A secure workforce

And then there’s cybersecurity. The ownership of cybersecurity is now decentralised where cybersecurity is no longer just a corporate responsibility. Employees need to stay hypervigilant, especially since they also use their corporate laptops and devices outside of traditional security boundaries. 

Over the last year, we have seen cases of hackers becoming more audacious, using state-of-the-art technology to outsmart their targets and steal companies’ data. In fact, these hackers are also exploiting human complacency or uncertainty to execute their attacks. 

With increased exposure to risk comes the specter of greater damage to businesses. Hence, companies need to ingrain a strong security-awareness culture among employees in the hybrid workplace to enhance cybersecurity ownership and make it “everyone’s job” – from endpoint security to data protection and management. In the last year alone, at Dell, thousands of real phishing attacks were spotted and stopped because our employees reported them at first sight.

Alongside innovation, emphasis on the human factor in cybersecurity will be crucial as we continue designing intelligent workspaces for the hybrid work future.

Designing a caring workplace

While we leverage technology to work smarter and achieve balance, it is equally important for leaders to cultivate a trusted and caring workplace. 

Dell Technologies talked to some experts in APJ to decipher key imperatives for employers to navigate the next hybrid workforce to achieve workplace wellbeing:

1. Build trust with employees and stay close to the ground 

Leaders need to build trust with their teams and demonstrate compassion towards their workforce as they adjust to flexible work. One way is to learn from start-ups and embrace the concept of ‘management by walking around’, whereby leaders actively get out into the trenches to listen and engage with their employees. This will help them keep a pulse on employee wellbeing and create a managerial culture that is outcome-based and grounded in trust and open communication.

2. Enable employees to weigh in 

Instead of a top-down design of hybrid work, companies can conduct open ideation sessions with their employees to give them a platform to contribute ideas on they want to see in their intelligent workplace or suggest changes to employment policies in this hybrid work environment. Through this, employees have a chance to feel heard and cared for, while employers open up the possibility of gaining fresh perspectives from workers across generations. 

3. Maximise in-person time 

While hybrid work has its perks – balance is key. Beyond leveraging technology to stay connected, people still yearn for human interaction in the workplace. Thus, its crucial for organisations to create opportunities for workers to be physically together in the office and use the time meaningfully for interactive trainings, social engagement and innovation sessions to keep employees happy, secure and engaged. 

Do you have an intelligent, hybrid set-up that works for you?

Related stories
Top stories
Story image
Document Management
TrustRadius gives M-Files two document management awards
TrustRadius has recognised M-Files with both a 2022 Best Feature Set and a 2022 Best Relationship award in document management.
Story image
Neat
Workplace design a crucial factor for better employee experience - report
The key to a successful workplace could be its design, according to research from Ecosystm and Neat.
Story image
Pure Storage
Pure Storage named leader in GigaOm report for Kubernetes storage
Pure Storage named the leader for the third consecutive year by GigaOm Radar Report for enterprise Kubernetes storage.
Story image
Open source
Flashpoint acquires Echosec Systems, elevates OSINT capabilities
Flashpoint has acquired Echosec Systems, a provider of open-source intelligence and publicly available information.
Story image
Storage
DCI Data Centers breaks ground on AKL02 center
DCI Data Centers has commenced construction on Auckland's largest data center.
Story image
Inde
Exclusive: Inde provides innovative solutions across the tech sector
Inde likes to call its approach the 'power of the collective', which essentially means that if a client approaches the company with a problem, they'll get the team's collective insight to help drive the best outcome.
Story image
Enterprise
Fortinet reports second quarter 2022 financial results
“We delivered strong revenue and billings growth in the second quarter driven by an increase in the number of transactions larger than one million dollars."
Story image
Broadband
MyRepublic unveils 'choose the speed you need' mobile plans
Broadband provider MyRepublic has announced the details of its new 'choose the speed you need' mobile plans, designed for New Zealanders. 
Story image
Compliance
Why security needs to shape your journey to the cloud
It's estimated that 80% of workloads could be in the cloud in the next few years. How can you make all that data secure?
Story image
Migration
Four benefits companies can realise by transitioning to S/4HANA early
Although there is time before organisations are required to transition to a cloud-based solution, such as S/4HANA, it is beneficial to transition now. Waiting too long could complicate the process.
Story image
Remote Working
Four-day week: Perceptions across Asia Pacific and Japan
Workers across APJ want to be empowered to do their best work, wherever and whenever they want.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Talend
Stu Garrow joins us today to discuss the company’s key solutions, and how they can help organisations thrive in the data management space.
Story image
SaaS
Why is MACH architecture a new big thing in the tech world?
More and more global enterprises are considering replacing the monolithic tech stack with the best-of-breed composable stack that enables greater business agility.
Story image
SaaS
ManageEngine unveils SaaS availability of Analytics Plus
ManageEngine's Analytics Plus is now available as a software as a service (SaaS) offering, enabling users to set up a completely functional and integrated analytics platform anywhere in under a minute.
Story image
Apple
2degrees unveils eSIM functionality for selected devices
2degrees has enabled eSIM functionality to work with a variety of Apple, Samsung and Oppo devices, including a range of iPads.
Story image
Cybersecurity
Qualys develops EASM capabilities for Cloud Platform
"Qualys unique approach to EASM is integrating the internal and external asset data from CyberSecurity Attack Management with its VMDR solution into a single view."
Story image
Identity and Access Management
Pitney Bowes launches rebranded digital visitor management offering in A/NZ
Pitney Bowes has launched Smart Access Management (SAM), its rebranded digital visitor and contractor management offering in Australia and New Zealand.
Story image
Mergers and Acquisitions
Netskope acquires Infiot, delivers integrated SASE platform
Converged SASE platform provides AI-driven zero trust security and simplified, optimised connectivity to any network location or device, including IoT.
Story image
SAP
Microsoft unveils two new security products to help reduce attack surfaces
The products are set to give companies deeper insights into threat actor activity and help them successfully navigate the changing threat landscape.
Story image
Healthcare
Why the Metaverse could be the key to enhancing the healthcare sector
The experts at Accenture understand that the programmable world is about building the next version of the physical world in healthcare, understanding complex layers in order to fully utilise technology to its maximum effect.
Story image
Indusface
Why enhancing bot protection for web and API endpoints matters
The trouble with bots is that they aren’t all bad. Unfortunately, this can make it challenging to detect malicious bots that find their way into your system and threaten your business.
Story image
Gartner
Veeam named Leader in enterprise backup and recovery
"We believe our innovation and ability to execute validates our solid standing as the #1 trusted provider of modern data protection."
Story image
Tablets & laptops
Chromebook and tablet shipments see another rapid decline for the year
According to research from Canalys PC Analysis, Chromebook and tablet shipments have fallen for the fourth quarter in a row for Q2 of 2022.
Story image
Data center
Macquarie Asset Management acquires stake in ST Telemedias VIRTUS Data Centres
"We will further strengthen VIRTUS' focus on sustainability by backing investment in its technology and enhancing the lifecycle management of its equipment."
Story image
Sustainability
Visa launches Eco Benefits solutions in Australia and NZ
Eco Benefits is a suite of sustainability-focused solutions that will help Visa cardholders better understand the environmental impact of their payments.
Story image
Enterprise Resource Planning / ERP
Why the right ERP (and partner) is crucial to an innovative and successful business
Enterprise Resource Planning (ERP) is a foundational step to ensuring a robust business model; here's why choosing the right one could be vital to ensuring long-term success and innovative results.
W.Media
Register now for the Sydney Cloud & Datacenter Convention 2022 and learn about topics ranging from digital transformation to data center sustainability.
Link image
Story image
Payroll
Exclusive: UKG brings a people focused approach to workforce management
Managing an effective and efficient workforce is the crux of any business operation, and in today's climate, it's more than just work employers need to be aware of.
Story image
Hybrid Cloud
The essential guide to digital transformation by SolarWinds
Digital transformation is a buzzword thrown around all the time by companies, but what does it actually mean and why is it important? SolarWinds breaks it down.
Story image
Data Protection
CyberRes partners with Google Cloud in lead up to BigQuery release
CyberRes, a Micro Focus line of business, has announced a partnership with Google Cloud to support the upcoming release of BigQuery remote functions.
Story image
Firewall
Fortinet unveils compact firewall for hyperscale data centres, 5G networks
"Fortinet’s dedication to pushing the boundaries of what is possible in security performance has yielded the most powerful compact firewall yet."
Story image
Data Protection
Video: 10 Minute IT Jams - An update from SearchInform
Alexey Pinchuk joins us today to discuss the role the company plays in helping organisations manage risk and provide better security outcomes.
Story image
API
Security gaps in APIs plague organisations - study
Together, the findings highlight that existing solutions and API security tactics focused on shift-left strategies are failing to adequately protect APIs.
Story image
Financials
Google NZ numbers show strong comprehensive profit increase
The latest financial report from Google New Zealand Limited has revealed an increase in total comprehensive profit of over $NZD 7 million.
Story image
Ransomware
Ivanti and SentinelOne partner on patch management solution
Ivanti and SentinelOne will integrate their technologies Ivanti Neurons for Patch Management and SentinelOne's Singularity XDR platform.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Heidrick & Struggles
Graham Kittle joins us today to discuss how the company is helping organisations bring about change within their business.
AWS Marketplace
Learn how security orchestration, automation, and response (SOAR) enhances your security strategy.
Link image
Story image
Financial results
Facebook NZ financial report reveals notable revenue increase
Revenue from contracts with customers increased by $NZD 1,089,292 compared to 2020's figures.
Story image
Customer
OfficeMax NZ sees significant growth through Seismic partnership
OfficeMax New Zealand has announced it has seen a significant increase in customer and sales confidence as a result of Seismic’s digital enablement software.
Story image
Gaming
Chorus announces Hyperfibre sponsorship deal with NZ Esports
Chorus has put its support behind New Zealand's Esports community with a newly announced three-year Hyperfibre sponsorship deal with NZ Esports.
Story image
Rubrik
Gartner names Rubrik Leader in 2022 Magic Quadrant
Rubrik has been positioned by Gartner as a Leader in the 2022 Magic Quadrant for Enterprise Backup and Recovery Software Solutions.
Story image
Phishing
Norton research finds NZ threat landscape diversifying on social media
Norton's quarterly report has highlighted the seriousness of the threat landscape in New Zealand.