Story image

Gartner names Avaya as unified comms leader

24 Aug 2015

Avaya has been positioned in the Leaders section of the Gartner Magic Quadrant for Unified Communications in 2015.

This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognised in the unified communications (UC) and collaboration market.

It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.

According to the Gartner report, “UC offers the ability to significantly improve how individuals, groups and companies interact and perform.

"The primary goal of all UC solutions is to improve user productivity and to enhance business processes as related to communications and collaboration.

“UC products integrate communications channels (media), and networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”

The report also cites six UC characteristics that will have an important effect on the success of a UC product and the satisfaction of users: User experience (UX); mobility; interoperability; cloud and hybrid, broad solution appeal and developer network.

Since Avaya’s positioning as a Leader in the 2014 Unified Communications Magic Quadrant, Avaya has released a number of unified communications and collaboration innovations as part of its Engagement Solutions portfolio.

Avaya Team Engagement Solutions focus on three specific business needs: optimising communications to evolve and modernise existing systems; worker and team productivity, and enabling growth through the ability to create and customise new applications for competitive differentiation.

All Avaya Engagement Solutions are based on the company’s open, mobile engagement platform that drives native mobile capabilities with simplicity in ease of use and management.

Avaya has also struck a number of ‘big friends’ agreements with companies including Google, HP, VMware, BT and others aimed at enabling customers to consume its unified communications and collaboration technologies in a private, hybrid or public cloud-based services model.

The recent acquisition of Esna further supports Avaya’s ability to communications-enable business applications, by allowing end users to access unified communications from within their cloud-based business applications, including Salesforce, Google for Business, Microsoft Office 365 and others.

For 2015, Avaya is also positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide.

Interview: What you can expect from LogicMonitor's APAC expansion
LogicMonitor is a provider of SaaS-based infrastructure monitoring software for hybrid IT environments – and it has big plans to shake up Asia Pacific this year.
Cryptomining apps discovered on Microsoft’s app store
It is believed that the eight apps were likely developed by the same person or group.
A multi-cloud approach - what is in it for me?
OVH CEO Michel Paulin explains the benefits of a multi-cloud approach to an organisations digitalisation and what to consider before implementation.
Why the IT service integration market is becoming highly automated
"The SIAM market is not large, but it is one of the fundamental pillars of every digital transformation strategy."
Intel and Rakuten partner to address 5G network gap
“We believe this full end-to-end virtualised network will help us to shift away from reliance on dedicated hardware and legacy infrastructure.”
Spoofs, forgeries, and impersonations plague inboxes
It pays to double check any email that lands in your inbox, because phishing attacks are so advanced that they can now literally originate from a genuine sender’s account – but those emails are far from genuine.
HCL and IBM collaborate to encourage global hybrid cloud uptake
HCL announced a collaboration with IBM designed to help advance the hybrid cloud journeys of organisations worldwide. 
Robots to the fore – Key insights for New Zealand Business into RPA in 2019
From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019.