Story image

Gartner names Avaya as unified comms leader

24 Aug 15

Avaya has been positioned in the Leaders section of the Gartner Magic Quadrant for Unified Communications in 2015.

This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognised in the unified communications (UC) and collaboration market.

It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.

According to the Gartner report, “UC offers the ability to significantly improve how individuals, groups and companies interact and perform.

"The primary goal of all UC solutions is to improve user productivity and to enhance business processes as related to communications and collaboration.

“UC products integrate communications channels (media), and networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”

The report also cites six UC characteristics that will have an important effect on the success of a UC product and the satisfaction of users: User experience (UX); mobility; interoperability; cloud and hybrid, broad solution appeal and developer network.

Since Avaya’s positioning as a Leader in the 2014 Unified Communications Magic Quadrant, Avaya has released a number of unified communications and collaboration innovations as part of its Engagement Solutions portfolio.

Avaya Team Engagement Solutions focus on three specific business needs: optimising communications to evolve and modernise existing systems; worker and team productivity, and enabling growth through the ability to create and customise new applications for competitive differentiation.

All Avaya Engagement Solutions are based on the company’s open, mobile engagement platform that drives native mobile capabilities with simplicity in ease of use and management.

Avaya has also struck a number of ‘big friends’ agreements with companies including Google, HP, VMware, BT and others aimed at enabling customers to consume its unified communications and collaboration technologies in a private, hybrid or public cloud-based services model.

The recent acquisition of Esna further supports Avaya’s ability to communications-enable business applications, by allowing end users to access unified communications from within their cloud-based business applications, including Salesforce, Google for Business, Microsoft Office 365 and others.

For 2015, Avaya is also positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide.

Video conferencing in dire need of simplification, study shows
A Forrester study shows that 84% of companies are using two or more cloud-based video conferencing apps.
Three ways to achieve data security whilst enabling BYOD
"A mobility strategy is now more important than ever before, that said, selecting the right one is often no small task."
Mobile Infrastructure market sees fastest growth since 2014
The report from Dell’Oro shows that while the vendor rankings for the top three vendors remained unchanged with Huawei, Ericsson, and Nokia leading.
HPE unveils AI-driven operations for ProLiant, Synergy and Apollo servers
With global learning and predictive analytics capabilities based on real-world operational data, HPE InfoSight supposedly drives down operating costs.
Deloitte bolsters AWS offerings with CloudinIT
“By joining forces we can help even more organisations adopt cloud technologies and put their customers at the heart of their digital agendas.”
How IoT and hybrid cloud will change in 2019
"Traditional VPN software solutions are obsolete for the new IT reality of hybrid and multi-cloud."
Enterprises to begin closing their data centres
Dan Hushon predicts next year companies will begin bidding farewell (if they haven't already) to their onsite data centres.
Citrix acquires micro app platform Sapho
Sapho’s micro applications improve employee productivity by consolidating access to tools, activities and tasks in a simple and unified work feed.