Story image

HP extends laptop & workstation recall due to battery fire hazard

14 Mar 2019

HP has extended its worldwide recall of several notebooks and mobile workstations due to the high risk of fire and burn hazards.

The lithium-ion battery packs in affected products were sold between January 2015 and December 18. Products include the HP 11 notebook, HP ENVY, HP Pavilion x360, the popular HP ProBook, and HP X360 310 G2. In addition, HP Zbook laptops and workstations may also be affected.

The recall has been in effect since January 2018, however HP extended the recall in cooperation with various government regulation agencies.

Many of the batteries are not able to be removed by users, so HP is providing battery replacement services at no cost to those affected by the recall.

“These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion,” HP says in an alert.

Users can check if their computer’s battery is affected by downloading the HP Battery Program Validation Utility. Validation takes less than 30 seconds.

“HP is also releasing an update to the BIOS to add batteries affected by the program expansion. The updated BIOS places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".

HP says its primary concern is customer safety. It is notifying affected customers. 

“For customers with five or more potentially affected batteries, HP has put in place a process to assist with validation and ordering,” HP says.

Not every battery in every device will be problematic, HP warns users to run the Battery Program Validation Utility anyway.

Batteries in the following products may be affected:

  • HP Probook 640 G2    
  • HP ProBook 640 G3
  • HP ProBook 645 G2    
  • HP ProBook 645 G3
  • HP ProBook 650 G2    
  • HP ProBook 650 G3
  • HP ProBook 655 G2    
  • HP ProBook 655 G3
  • HP ProBook 430 G4    
  • HP ProBook 440 G4
  • HP ProBook 450 G4    
  • HP ProBook 455 G4
  • HP ProBook 470 G4    
  • HP ZBook 17 G3    
  • HP ZBook 17 G4
  • HP ZBook Studio G3
  • HP x360 310 G2
  • HP Pavilion x360
  • HP ENVY m6
  • HP 11 Notebook PC

In addition, the products below were not shipped with affected batteries, however users may have bought a battery as an accessory, or received a replacement battery that was also affected. They include:

  • HP ProBook 430 G5    
  • HP ProBook 440 G5
  • HP ProBook 450 G5    
  • HP ProBook 455 G5
  • HP ProBook 470 G5    
  • HP ZBook Studio G4    
  • HP ENVY 15
  • HP mt20
  • HP mt21
  • HP mt31    
Why the retail industry has misplaced network priorities
“For retail organisations unplanned network outages can impact both revenue and reputation significantly."
How open source distribution accelerates Drupal development time by 30%
Acquia Lightning has adopted Drupal’s support for JSON:API, delivering out-of-the-box support for building decoupled or headless applications.
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Healthcare environments difficult to secure - Forescout
The convergence of IT, Internet of Things (IoT) and operational technology (OT) makes it more difficult for the healthcare industry to manage a wide array of hard-to-control network security risks.
Huawei and IBM rank top in new cloud market analysis
360Quadrants has released a managed services report that also names Atos and Accenture as leaders in its new managed services report.
Cloud innovation driving NZ IT services market, says IDC
Managed services makes up the largest portion of total IT services revenue. However, the project-oriented market achieved the highest YoY growth.
DDN completes Nexenta acquisition
DDN holds a suite of products, solutions, and services that aim to enable AI and multi-cloud.
Veeam joins the ranks of $1bil-revenue software companies
It’s also marked a milestone of 350,000 customers and outlined how it will begin the next stage of its growth.