Naverisk, the global leader in unified RMM and Service Desk automation software for MSP's, has announced the immediate availability of Naverisk 2014 R2.

The new platform release features a network probe to fast track customer on-boarding, enhanced native remote control capabilities, integrations with ScreenConnect and TeamViewer, PSA integration improvements and partner lead upgrades across the entire Naverisk RMM and Service Desk capability set.

“We are delighted to deliver 100% of the features and improvements promised in our R2 roadmap to our global MSP partner base. R2 is another pivotal release for our partner's. The improvements in our platform are vast and this is another very strong step towards our vision of offering the most complete, fit for purpose, unified RMM and Service Desk platform for MSP's on the market”, says Jon Kalaugher, Naverisk, founder and CEO.  “We are already well underway with our 2015 R1 release and look forward to continuing to deliver on our product and support quality promises to our partners”.

“Having been a veteran of Kaseya, Centrastage, N-Able and GFI, I can say that Naverisk is a breath of fresh air. It contains all the necessary features you would expect from an RMM platform, I've been running the R2 release for a few weeks now and it is another very solid upgrade.  Naverisk have been great to deal with as a company and their support has been excellent," says Donald M, Asylia, managing director.

2014 R2 Features and Improvements

General Platform Enhancements and Integrations

• Boolean Search               
• AutoTask and ConnectWise Integration Improvements
• TeamViewer Remote Control Integration            
• ScreenConnect Remote Control Integration       

RMM Enhancements     

• SNMP Monitoring Enhancements   
• Naverisk Native Remote Control Improvements               - Remote Control Health Monitoring. - Remote Control Self-Healing.             - More granular configuration settings.            
• Device Application Processes Management        
• Wake On LAN   
• Network Probe – Device Discovery via WMI and SNMP Methods             
• Scheduled Job Optimization       
• Patching Automation Improvements     
• Task Manager Enhancements   
• Verbose Automation Result Management

Service Desk Enhancements       

• Agreements – Workflow Improvements
• Home / My Activities – Comprehensive User Activity Auditing
• Notes - Private / Public 
• Email Integration Workflow Improvements
• Various Service Desk Workflow Improvements - Technician scheduling workflow improvements - Print Ticket - format as a client sign off form/job sheets - Time Recording – support all formats, Hours and HH:MM.

Reporting           

• Save Report Views         
• Customized Reporting  
• Backup Reporting Improvements            

Click here to download the roadmap.

About Naverisk

Naverisk is a market leading unified Remote Monitoring, Management and Service Desk platform allowing SMB focused IT companies to automate IT service delivery and streamline back office processes. With offices in New Zealand, The United Kingdom and the USA, Naverisk offers a truly localized partnership experience and is available as a Cloud service or as an Onsite installation.

For more information about Naverisk, visit their website.