Skinny Mobile has taken out the Technical Helpdesk Award at the this year’s CRM Awards, held at the Langham Hotel in Auckland.
The CRM Contact Centre Awards were introduced to New Zealand in 1997 as a way of providing an annual snap-shot of how New Zealand contact centres are responding to customer enquiries by phone and online.
The Technical Helpdesk Award recognises excellence in customer service and is judged by a team of trained consultants who reviewed technical calls to evaluate the quality of call handling.
Skinny Mobile earlier this year won at the Canstar Blue Awards where the pre-pay mobile provider was rated number one in Customer Satisfaction in the Prepaid Category, beating rivals Vodafone and 2Degrees.
“Receiving this award is a real accolade,” says Karen Sharp, head of Customer Care at Skinny Mobile. “Our super quick and helpful New Zealand based customer care team focuses on answering calls and solving problems as quickly as possible to provide the very best customer experience,” she says. “Our philosophy is simple really – we always aim to get it right the first time.”
“The mobile market in New Zealand is a highly competitive one and as our customers aren’t locked into fixed term contracts, we know we need to provide best in class customer service to keep them happy,” says Sharp.
“At Skinny Mobile we want to be known not only for our great prepay deals, but also our exceptional customer service and it’s great to know we’re on the right track with this award.”