Story image

Top 3 ANZ service provider trends for 2014…

13 Dec 13

The year that was 2013 saw service providers under serious pressure to differentiate themselves from competitors and deliver innovative new services, whilst also striving to simplify the customer experience, harness big data and optimise operations.

According to Ole Sorensen, CTO of Amdocs ANZ, service providers have realised the true ‘power of the network’ in terms of generating revenue and improving the customer experience.

Moving into 2014, Sorensen believes operators are going to continue to invest to differentiate themselves in the market by investing in network infrastructure and consolidating their businesses to make sure they play a central role in the ‘connected world’ ecosystem.

As a consequence, Sorensen outlines the top three trends for 2014 as:

Consolidation:

Pressure from market saturation, increased competition, the search for new growth engines, and economic conditions, are driving service providers to rationalise their business and to consolidate.

In the first half of 2013, M&A deals worth around €60 billion were announced in Europe's telecoms market, almost double the volume in the same period last year, and we will see further growth in 2014 globally

Big Data:

While 2013 saw service providers tackling the operational challenges of managing big data, 2014 will see service providers start to shift towards realising the value of big data, and using it to help with internal and external data monetisation.

This will also allow for a more seamless customer experience where consumers can expect a more personalised service such as sending proactive alerts to customers when they’re reaching data limits or offering deals by partnering with their favourite retailer

Networks:

In 2014, Sorensen anticipates that service providers will make the shift from LTE roll outs to monetising and optimising their major network investments.

They will look to combine efficient deployment with innovative pricing strategies and a rich portfolio of services. This is something Amdocs has started to see in 2013 with Vodafone offering access to Sky Sports TV or Spotify Premium.

Service providers will focus more on deployments of small cells, WiFi offload and leveraging SON (Self optimising network) technologies to optimising their network investments.

Survey reveals CX disconnect is risky business
Too much conversation and too little action could lead companies to neglect, lose, and repel their very lifeblood, according to Dimension Data.
Should AI technology determine the necessity for cyber attack responses?
Fujitsu has developed an AI that supposedly automatically determines whether action needs to be taken in response to a cyber attack.
Police making progress into Cryptopia breach
New Zealand Police say they are making ‘good progress’ into the investigation of an alleged cryptocurrency theft from Christchurch-based crypto exchange Cryptopia.
NEC concludes wireless transport SDN proof of concept
"Operation and management of 5G networks are very complicated and require automation and closed-loop control with timely data refinement and quick action."
Trend Micro’s telecom security solution certified as VMware-ready
Certification by VMware allows communications service providers who prefer or have already adopted VMware vCloud NFV to add network security services from Trend Micro.
Top cybersecurity threats of 2019 – Carbon Black
Carbon Black chief cybersecurity officer Tom Kellermann combines his thoughts with those of Carbon Black's threat analysts and security strategists.
Avaya introduces private cloud delivery of its UCaaS solution
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
Data growth the growing case for managed colocation
The relentless growth of data could see colocation take on a new importance, says Jon Lucas.