Vodafone has just won two significant government contracts with the Ministry of Business, Innovation and Employment (MBIE) and the Ministry of Justice.
The MBIE will adopt connectivity (mobile, PTSN and network) and unified communications, and both the MBIE and the Ministry of Justice will adopt Vodafone’s cloud-based contact centre solution.
Vodafone offers a robust and diverse fibre backhaul and more 4G coverage than any other telecommunications provider, something the Government can be confident about.
Audrey Sonerson the Ministry of Justice acting chief executive says the new contact centre service will provide a consistent, stable, and up-to-date ‘front door’ for the Ministry’s operational services team.
“Partnering with Vodafone to establish an ‘All of Government -Telecommunications as a Service’ (TaaS) solution means we can focus on establishing services that our customers want, rather than owning, operating and maintaining our own in-house technology solutions,” says Sonerson.
“We’re pleased that the new service allows us to establish better quality services for less; supporting us to deliver great service to our customers every day.”
Vodafone was chosen as the official supplier of ICT services across mobile communications to the New Zealand Government’s TaaS panel in 2015.
For Ken Tunnicliffe, Vodafone’s enterprise director, the adoption represents an exciting digital transformation that is currently happening across the board.
“TaaS is allowing agencies and departments to move away from an expensive capital expenditure model, towards a more flexible ‘as a service’ model – where the onus is on companies like Vodafone to deliver great services on a per user basis,” says Tunnicliffe.
“We look forward to helping more agencies and departments adapt to the TaaS framework, so they can better serve their communities in today’s digital environment.”