Unified Comms - It has to be simple, stupid: Part 2
The ability to communicate via any one of a variety of modes, or a combination of them, is one thing. Making that simple and convenient for the user is another.
The success of Unified Communications in the enterprise rests on the ability for solution providers to create an appealing user experience akin to the one we enjoy on our smartphones: simple, easy and reliable.
Donovan Jackson examines the issues in a four-part feature.
Barely barriers to entry
Combining all modes of communication into a single device doesn’t have to be expensive; smartphones have driven that point home squarely. But what about scale – whether for tens of users in a small business, or thousands in a bigger enterprise? Igor Portugal, CEO of Vadacom says the barriers to entry have all but disappeared.
“Seven years ago, there were big issues in terms of how to get voice and video on to the IP network. Today, connectivity is far less of an issue; it is possible to provide a solution regardless of the connectivity provider,” he states.
Indeed, Portugal believes just about any business can take advantage of UC; “There is no reason why you couldn’t have a business case for it; if you want UC, you can get it. That of course does depend on the type of business you’re running – if there is no benefit, then naturally, it would not make sense to spend money on it.”
Where Portugal sees a major advantage for such systems is in their ability to seamlessly connect remote workers to the office.
“This works for all kinds of organisations, from call centres which can employ home-based agents, to large corporations which might want to provide flexible working arrangements, such as for executives who are also new mothers,” he explains.