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Veeam's latest NPS score 3.5x industry average

15 May 2018

Veeam has achieved a rating of 73 in the latest Net Promoter Score (NPS) research, conducted by an independent third party.  

This places Veeam above some of the largest brands in the world in terms of customer satisfaction, and is 3.5 times the industry average - the fifth consecutive year Veeam has out-performed the industry.

“Often when we really like a product or a brand, we recommend it to other people,” said Veeam CEO and president Peter McKay.  

“A key part of NPS reflects a customer’s willingness to recommend products or services to others. Survey participants were asked a simple question: How likely is it that you would recommend Veeam to a friend or colleague? And the results speak for themselves.  With an overall NPS score of 73, which is 3.5 times the industry average, the satisfaction of Veeam customers far exceeds any vendor in our space.  As we add 133 customers a day, and have just surpassed 300,000 customers in total, Veeam employees and partners can be proud of this recognition. It underscores that our maniacal customer focus is paying dividends.”

To create an even more detailed picture of how customers feel about Veeam’s products and services, participants were questioned on several important metrics.

Core Key Performance Indicators (KPIs) remained strong in 2018, achieving 9.0+ scores, on a scale of 1 to 10, for almost all categories:

  • 91% of Veeam customers are completely satisfied with Veeam as a software vendor

  • 91% of Veeam customers would recommend Veeam solutions to their friends and colleagues

  • 91% of Veeam customers plan to renew their contract when their current contract is complete

  • 89% of Veeam customers are completely satisfied with features and functionality offered by the Veeam products they are using

In a statement by Veeam, these results together with the NPS, are described as 'powerful feedback from customers across the globe'.

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