Technology news for New Zealand's largest enterprises
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2020 Prediction: The rise of meaningful communication
At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices.
People, AI or chatbots: A/NZ consumers don’t differentiate with customer service
Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.
SurveySparrow extends into Aus with JT's Cloud
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
APAC DX threatened by lack of business alignment
67% of organisations are piloting, scaling, or deploying transformation programs, but disconnects in IT Culture (52%) and Delivery Speed (50%) stand in the way, Appian finds.
Nine reasons to launch an intelligent chatbot
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Case study: Effective chatbot applications in enterprise environments
CIOs cited chatbots as the primary focus of AI investments in their organisations this year.
A new generation of chatbots: is your business ready?
Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.
Kiwis more accepting of chatbots and digital humans
Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.
Aussie company launches new chatbot service for homeless youth
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Soul Machines creates digital human for skincare firm SK-II
Meet YUMI, a digital human that can help sort out skincare needs.
Fusion5 teams up with Ambit in NZ and AUS
"It gives us an innovative way to extend Dynamics 365’s Customer Service functionality at a reasonably low cost to our customers, while driving a lot more efficiencies back to their businesses."
Youthline’s new AI-powered support service is now live
"As a company with powerful AI technology, it's our duty to use it for the greater good and help young New Zealanders to get the help they need."
Teleopti reimagines workforce management with the launch of Grant the chatbot
“New technological opportunities, such as chatbots, offer clear benefits for automating customer communication."
The evolution of chatbots
It’s no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible.
Mobile apps to have most impact on business success by 2020
Apps have already stamped their mark on modern business, but Gartner expects the best is still to come.
Microsoft launches bot service for healthcare sector
Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.
How an internal chatbot can streamline a business
“Chatbots are relatively low maintenance and help business users gain more control and ensure operations and support teams are more productive.”
70% of organisations to adopt AI by 2021 – still ‘human’ work though
Gartner says while there are obvious concerns for today’s workforce, the massive rise of AI will be about augmentation, not total automation.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."
Meet Rentbot, the chatbot that can help with tenancy law
If you find yourself in a tricky situation - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.
New digital business means “The cloud is no longer enough”
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
A roadmap to AI project success
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.
Redefining the customer experience with AI-powered chatbots
"Chatbots promise to improve customer experience by addressing well-known issues for both customers and the organisations serving them."
Digital customer experience is nothing without a human touch
"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."