Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
CRM stories - Page 2
Natterbox launches solution to improve customer service efficiency
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
Artis teams up with Seismic with CRM solution
"Seismic's fully integrated Dynamics platform provides organisations with increased sales adoption and accelerated sales performance."
Fusion5 makes Inner Circle for the third year running
Solutions partner was awarded Microsoft Business Applications Inner Circle for their Dynamics 365 Practices for the third year running.
HubSpot goes freemium with new CRM offering
Customers can now send emails, manage ad campaigns, and analyse marketing efforts as part of HubSpot’s free centralised platform.
Why next-gen CRMs need real-time data for forecasting
The problem is that many finance departments are still stuck making important business decisions based on last quarters’ numbers.
Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
How process automation improves efficiency for Parks Victoria
Microsoft brings new efficiency to Parks Victoria with ParkConnect, a centralised management system for employees and stakeholders.
Gartner: CRM makes up 1/4 of global enterprise software spend
Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
Pegasystems now ten-time Leader in CRM Magic Quadrant
“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”
Salesforce continues to stumble after critical outage
“To all of our Salesforce customers, please be aware that we are experiencing a major issue with our service and apologise for the impact it is having on you."
New approach to partners from Oracle's NetSuite
A new partner engagement programme has been announced by NetSuite along with new partner on-boarding systems.
Why it’s important to keep up in a cloud-driven world
“Business management and enterprise resource planning solutions have evolved from simply being systems of record to becoming critical business platforms."
Addressing legacy gridlock key to maximising AI
We all know that the value of data analytics is huge, but only if you can get to it - overcoming the barriers that legacy systems present.
HubSpot announces fund for 'customer first' startups
HubSpot is pouring US$30 million (NZ$40 million) into a new fund to support startups that demonstrate ‘customer first’ approach of not only growing bigger, but growing better.
The role of CIO is undergoing a major change
The CIO is now playing a much bigger role in customer experience and engagement.
Former Google exec joins HubSpot as APAC managing director
“There is a huge opportunity for us to help SMBs adopt the right marketing, sales, and customer services strategies," says Nizami.
Why Complexica’s CRM system landed them a business award
"What's unique about our approach is the use of large external data sets to automatically identify opportunities and potential problems."
Why information management systems are moving to the cloud
"Traditional ECM is no longer enough to fill the complex needs of a digitally-transformed business."
How to take your MSP game to the next level with services automation
It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.
Artificial intelligence is here to disrupt industries. Are we ready?
"Australia is failing to embrace AI in business as quickly as the other top industrial nations."
SAP announces new suite of solutions to modernise CRM
SAP announced a new suite of applications, SAP C/4HANA, to help businesses serve and retain customers.
HubSpot’s latest offering makes it easier to deliver better CX
HubSpot's new customer service product is designed to turn every customer interaction into a growth opportunity.
Hills dumps Salesforce in favour of Microsoft for its CRM and ERP
The distributor says the move reflects the company’s progression into the next phase of its digital transformation.
Integration software speeding up and simplifying collaboration
While the individual teams have better tools than those of yesteryear, for most companies the knowledge-sharing between teams hasn’t caught up.