Technology news for New Zealand's largest enterprises
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This is the age of the customer: How will the comms industry respond?
CSPs that embrace technology to keep up with customers’ growing expectations are far more likely to succeed in the future, according to a new report.
Ticket to success? Getting to know your customers
"Once this process is complete you can make fact-based predictions and decisions about where to allocate resources. Then, the sky is the limit."
Aerohive successfully woos customers
“At Aerohive, we have always believed that successful customers are the foundation of our successful business."
UPDATED: Vodafone internet down around New Zealand, customers want answers
Vodafone NZ internet is down around the country, and with no word from the company, customers have turned to Facebook to share their thoughts.
AI, mobility, IoT revolutionises customer experience
“It’s clear that companies are making customer interaction experiences a priority, and the trends we’ve identified will be critical."
OpenText a Magic Quadrant leader in evolving CMM market
Gartner estimates that CCM was an $800 million market for 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020.
CIOs play surprising role in customer experience
“The CIO plays a vital role in the customer experience equation and must become a driving force in the CEM."
SMEs choosing cyber security over customer convenience
Nearly all small business owners recognising the growing importance of cyber security, with the vast majority prioritising security over customers.
Kiwi company invests in IoT with new platform development
"The IoT represents a fantastic opportunity for innovative […] businesses to remain engaged and upsell to their customers long after a sale."
Genesys G-Summit global event comes to New Zealand
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.
Rackspace releases Microsoft Azure support offering
“Our strategy at Rackspace has always been to provide the world’s best expertise and service for industry-leading technologies."
Prepare your small business for the new financial year
The new financial year is an opportunity for small businesses to reassess their business practices and see where they can boost success.
Huawei: Want to be an innovator? Buckle down for the long haul
To innovate successfully, companies must commit to a long-term programme of investment in research and development - innovation is a marathon.
Spark dumps Telecom Cook Islands on Teleraro
Spark has finalised the sale of its 60% interest in Telecom Cook Islands, for around NZ$23 million.
Spark New Zealand revenue down, remains focused on growth strategy
Spark New Zealand has released its half-year results for the FY15 financial year, and says the company is continuing to deliver on goals.
FMG ditches Avaya, chooses Interactive Intelligence
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
Oracle to provide Data as a Service with Datalogix
Oracle has acquired Datalogix, which provides consumer information for digital marketing and advertising.
Kiwi VMob joins Las Vegas Technovation Solutions Centre
VMob, the New Zealand mobile marketing company, has joined the exclusive Technovation Solutions Centre in Las Vegas.
Microsoft focuses on new ways to monetise customer
Microsoft is making a number of changes to be faster, more agile and remain competitive.
Custom apps enable customer engagement and collaboration
The Good Technology Mobility Index Report Q3 2014 shows enterprise mobility is moving toward custom apps and iOS tablets.
Spark makes headway with Kiwi IT transformation
Spark has deployed Ericsson Service Agility Suite in a bid to re-engineer IT platforms and improve agility.
Tomorrow’s Infrastructure and Cloud Customer
What does tomorrow’s infrastructure and cloud customer look like? What are the global and local trends that are driving changes? Find out at this unique event.
Four types of CMOs... Which is in your business?
A lot is said these days about the CMO’s preparedness to navigate what is, even by most conservative measures, fairly extraordinary digital change.
Consumer vs rugged: Which is really cheaper?
Selling the right device to your customer, particularly when the end-user is a field worker, is the new challenge for resellers says Iain Walmsley, Sektor New Zealand’s mobility product manager.