Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Alibaba Cloud and Salesforce plan to launch new commerce product
Alibaba Cloud and Salesforce are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product designed and built in China.
Case study: Malaysian firm TRAPO sharpens e-commerce success with dotdigital
The company needed a platform that was simple, centralised, personalised, and able to be integrated with its other marketing tools.
Six60 backed Sidehustle app launches - the social marketplace app for entrepreneurs
Sidehustle Ecommerce launches Sidehustle, a social marketplace app where brands and individuals can buy, sell and rent items, and find and list jobs.
commercetools named in Gartner MQ for second consecutive year
The company was recognised for its business to business (B2B) and business to consumer (B2C) commerce solutions.
Infosys launches Equinox, its new digital commerce platform
The platform is designed to deliver personalised commerce experiences for B2B and B2C buyers.
FedEx launches e-commerce shipping service
Businesses can offer their customers shipment services with delivery times between 1-5 business days within Asia Pacific, the Middle East and Africa (AMEA).
Salesforce introduces AI powered insights, sales enablement, and new self-service options
Salesforce has introduced three new Sales Cloud innovations, AI-powered insights, integrated sales enablement resources, and new self-service options.
Businesses urged to improve customer experience through card-linked loyalty programs
Retailers that improve the customer experience are better placed to improve revenue and profits amid growing competition, writes Loyalty Now CEO Cary Lockwood.
Get prepared to bring in customers, not fraudsters this festive season
This checklist is a sure-fire way for e-commerce retailers to get the most out of this year’s holiday shopping season in the new normal.
The world's first fully blockchain-enabled credential led marketplace
QUT Design Lab and Smart Trade Networks are set to launch and demonstrate the world's first fully blockchain-enabled credential led marketplace.
Study shows how chatbot personality can affect business
Tidio surveyed over 1000 people to find out why some chatbots succeed while others don’t.
New malware families discovered eavesdropping on governments, targeting e-commerce
"This should be disturbing for all serious web portals that want to protect their visitors’ data, including authentication and payment information."
The double-edged sword of online retail
Retailers who fared better during the pandemic were those who had a head-start in their digital capabilities. But, for others, it was a race to catch up.
NZ Post takes 50% stake in logistics firm Supply Chain Solutions
NZ Post will also shut down its Contract Logistics third-party logistics business by the end of June next year.
Ambit deploys AI chatbot for global travel firm Online Republic
The AI-based chatbot, called ’Wheelie’, is designed to support Online Republic’s Airport Rentals and Motorhome Republic brands with 24/7 customer support and AI capabilities.
Five ways businesses can increase profitability from loyalty programs
Here are five ways in which businesses can increase the profitability of their rewards programs.
Retailers: the four waves of disruption
“While e-commerce sales are growing every year, the store isn't dead yet.”
Are you getting the bargain you think you are?
The big buzz in the media right now appears to be the almost weekly release of new daily deal sites in New Zealand. Alongside the advent of these sites has come criticism regarding the discounts they claim to offer.