Online news stories

Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.

While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers. 

The pandemic has driven record levels of online shopping. Although retailers of all sizes are suffering increasing levels of fraud.

For the umpteenth time since the game’s original launch back in September 2013, I find myself playing another polished-up version of Rockstar’s Grand Theft Auto V.

Retailers will have to combine a physical footprint with their virtual reality stores, paying for physical and virtual real estate.

Cybercrime has been estimated to cost the Australian economy AUD$42 billion, according to a new book released by a UNSW cybersecurity expert.

Immigration advisers have described the first day of the country's new residence scheme as a shambles.

In-app shopping has seen significant growth over the past year, and a new study by Adjust and Sensor Tower has predicted that based on 2020 trends, ​​this year's shopping season is set to reach an all-time high. 

A new special report by security software company Norton has found that two out of five gamers in New Zealand have experienced a cyber attack.

A true testament to the year that's been, when looking the most downloaded apps of the year, TikTok reigned king.

"Our societies are relying on and embracing digital technologies more than ever amid COVID-19, and a safer internet will improve experiences and shape the well-being of our communities."

As loved-ones spread across the globe, it can be hard to attend funerals for those you hold dearest. Is taking them online the solution?

The study also found high support for a single mobile app to access multiple government services.

Disney is ending its agreement with Netflix in favour of its own streaming service...

Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.

“The tool has been hugely useful in giving a read of opinion. Because of the two-way conversations, it enables open dialogue to take place."

“The G-NAF is one of the most requested ubiquitous, high-value datasets that can be made openly available to the economy.”

“By making it easy as possible for businesses in every sector to adopt the newest technologies, NZ’s economy will become even more competitive."

“Tech offers opportunities for all of NZ and has the ability to transform and disrupt both traditional sectors and create new industries."

"There is an expectation that banks are taking adequate measures to safeguard their customers against fraud and breaches."

A number of education technology start-ups have arrived on the scene, with many attracting attention for their innovative solutions.

"What should be a priority for SMBs is making the most of the opportunities that technology can provide in order to remain competitive."

SMEs believe the availability of better technology will be the most important contributor for business growth next year.

The University of Auckland is investing in elearning options, beginning by making it’s most popular undergraduate course available as an online class.