Online news stories
Chatbots gaining momentum in customer service space
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Retailers amongst most targeted by cybercriminals
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers.
Sift sheds light on fraud in the eCommerce sector
The pandemic has driven record levels of online shopping. Although retailers of all sizes are suffering increasing levels of fraud.
Game review: Grand Theft Auto V (Xbox Series X)
For the umpteenth time since the game’s original launch back in September 2013, I find myself playing another polished-up version of Rockstar’s Grand Theft Auto V.
Metaverse to disrupt channel strategy for retailers
Retailers will have to combine a physical footprint with their virtual reality stores, paying for physical and virtual real estate.
New book reveals massive flaws in Australian cybersecurity management
Cybercrime has been estimated to cost the Australian economy AUD$42 billion, according to a new book released by a UNSW cybersecurity expert.
'Such a mess' - IT teams work overnight to fix immigration glitch
Immigration advisers have described the first day of the country's new residence scheme as a shambles.
Mobile eCommerce: In-app shopping set to reach an all-time high
In-app shopping has seen significant growth over the past year, and a new study by Adjust and Sensor Tower has predicted that based on 2020 trends, this year's shopping season is set to reach an all-time high.
New Norton study reveals severity of cyber attacks on gamers
A new special report by security software company Norton has found that two out of five gamers in New Zealand have experienced a cyber attack.
A year of COVID-19: New Zealand's online behaviour revealed
A true testament to the year that's been, when looking the most downloaded apps of the year, TikTok reigned king.
Microsoft study reveals improvement in digital civility
"Our societies are relying on and embracing digital technologies more than ever amid COVID-19, and a safer internet will improve experiences and shape the well-being of our communities."
Would you live-stream your loved-one’s funeral?
As loved-ones spread across the globe, it can be hard to attend funerals for those you hold dearest. Is taking them online the solution?
Unisys says 49% of Australian citizens prefer online channels for government engagement
The study also found high support for a single mobile app to access multiple government services.
Disney vs Netflix: Mickey Mouse is establishing his own streaming service
Disney is ending its agreement with Netflix in favour of its own streaming service...
Local Melbourne business boosts customer service with online portal
Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
NZ Govt open licensing consultation goes off without a hitch
“The tool has been hugely useful in giving a read of opinion. Because of the two-way conversations, it enables open dialogue to take place."
Aussie Govt makes sought after datasets available for free
“The G-NAF is one of the most requested ubiquitous, high-value datasets that can be made openly available to the economy.”
How do NZ's SMEs really feel about cyber security, connectivity and more?
“By making it easy as possible for businesses in every sector to adopt the newest technologies, NZ’s economy will become even more competitive."
Robotics, broadband, 3D printing: NZPI looks at how tech is changing our cities
“Tech offers opportunities for all of NZ and has the ability to transform and disrupt both traditional sectors and create new industries."
Banking customers won't stand for subpar security, study finds
"There is an expectation that banks are taking adequate measures to safeguard their customers against fraud and breaches."
These start-ups are making tracks in the EdTech space
A number of education technology start-ups have arrived on the scene, with many attracting attention for their innovative solutions.
Kiwi SMEs win out over Aussie counterparts
"What should be a priority for SMBs is making the most of the opportunities that technology can provide in order to remain competitive."
Small and Medium Enterprise / SME
Technology a game changer for SMEs in 2016
SMEs believe the availability of better technology will be the most important contributor for business growth next year.
University of Auckland starts rolling out online courses
The University of Auckland is investing in elearning options, beginning by making it’s most popular undergraduate course available as an online class.