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Strategic planning

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Five contact centre planning mistakes and how to avoid them

A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.More

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Planning – the critical task for CFOs in unpredictable times

How robust planning can help finance leaders steer their organisations through COVID-19 and beyond.More

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Only 8% of CFOs are factoring in a 'second wave' of COVID-19 into plans

According to a Gartner survey released yesterday, only a small portion of CFOs have a second wave of COVID-19 outbreaks factored into their planning scenarios, while 42% of CFOs are not incorporating a second wave outbreak at all in their plans.More

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How BI and AI are better together

AI and business intelligence are two of the most exciting ongoing developments in IT. Together, they can be more than the sum of their parts.More

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Red Hat CEO still says ‘planning is dead’ for enterprise IT, but here’s what you can do about it

Red Hat CEO Jim Whitehurst talks about how businesses can future-proof themselves in a world where 'planning is dead'.More

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Cognizant seals strategic partnership to cloud-enable global IT infrastructure

Cognizant recently announced that it has been selected by ABN AMRO Clearing (AACB) as its strategic partner.More

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Are you sick of shadow IT's ever-looming digital danger?

There is a worrying trend for businesses to look at shadow IT as great examples of becoming digital. But in truth it is the exact opposite.More

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NEC welcomes new managing director for NZ

"Over the last few years, our New Zealand operations have witnessed exciting local innovations and subsequent growth in new areas,"More