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Unified Communications / UC
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01 Apr
ActiveCampaign adds CX integrations for Facebook, Microsoft, Twilio, and Zendesk
The new integrations are designed to assist organisations with customer data syncing and strategic decision-making.
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26 Mar
EPOS launches collaborative speakerphone with automatic transcribing
Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.
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26 Mar
NEC introduces UNIVERGE BLUE CONNECT UC portfolio to Australian businesses
The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.
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25 Mar
"Zoom anxiety" major problem one year into pandemic
"it’s clear that for many video calls bring with them their own set of challenges."
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25 Mar
Samsung launches Galaxy XCover 5, a new rugged smartphone
The Galaxy XCover 5 fits within Samsung’s popular Galaxy smartphone line, bearing a much chunkier resemblance to its counterparts.
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25 Mar
Gartner forecasts market boom for social and collaboration tools
The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.
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25 Mar
Citrix survey reveals how COVID-19 will continue to change our workspaces
The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.
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24 Mar
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
We spoke to Enghouse Interactive's managing director, Andrew Carmody.
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24 Mar
Avaya spruces up Spaces collaboration platform
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
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24 Mar
MaxContact integrates contact centre solution with Microsoft Teams
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
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23 Mar
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
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23 Mar
Jabra names Aussie Telrex A/NZ and APAC partner of the year
This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.
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22 Mar
MaxContact integrates Avoira speech analytics into contact centre solution
The aim is to help businesses create better customer experiences.
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22 Mar
Telcos concerned legacy tech will hold back DX progress
One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.
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22 Mar
8x8 launches Microsoft Teams contact centre solution
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
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19 Mar
Jabra names Ingram Micro NZ as A/NZ Distributor of the Year
Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.
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18 Mar
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Techday's 10 Minute IT Jams provide sharp, to-the-point insights into emerging and established technology companies that operate in the Asia-Pacific region.
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18 Mar
How a NZ contact centre solution grew into a leading Microsoft Teams offering
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
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18 Mar
Jabra launches Evolve2 30 headset with concentration in mind
The lightweight 125-gram headset is designed for desk workers, no matter where they work.
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18 Mar
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night.
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18 Mar
NICE inContact infuses AI into contact centre offering
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
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18 Mar
Enghouse Interactive: Why Teams is a 'game changer' for the channel
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
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04 Mar
Poly A/NZ on what defines business success in 2021
What are your business goals for the year ahead? What are the key actions that can put your business in a strong position for growth and success?
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11 Feb
Ingram Micro New Zealand wins Jabra distie agreement following huge success
Effective immediately, the agreement will see Ingram Micro taking responsibility for the distribution and support of the extensive range of Jabra equipment.
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