Unified Communications / UC stories

Access4's managing director Tim Jackson speaks about the company's approach to unified communications.>>

There’s nothing worse than jumping on a video call and finding that someone’s camera is such poor quality that you can barely see them, or when their speakerphone captures too much background noise.>>

“NetSapiens and Datagate make for an ideal partnership because our business values are one and the same - we are both unfailingly driven by market demand and customer requirements.">>

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future. >>

Under the agreement Dicker Data will gain unrestricted access to the entire Jabra product portfolio which includes headsets, speakerphones, video conferencing and unified communications.>>

The partnership extends the Zoom product range to all IT resellers, and also expands Dicker Data’s professional AV portfolio.>>

The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. >>

Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.>>

The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.>>

"it’s clear that for many video calls bring with them their own set of challenges.">>

The Galaxy XCover 5 fits within Samsung’s popular Galaxy smartphone line, bearing a much chunkier resemblance to its counterparts.>>

The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.>>

The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.>>

We spoke to Enghouse Interactive's managing director, Andrew Carmody.>>

The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.>>

According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.>>

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.>>

This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.>>

The aim is to help businesses create better customer experiences.>>

One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.>>

"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions.">>

Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.>>

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.>>

NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart. >>