Results:

The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. More

Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.More

The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.More

"it’s clear that for many video calls bring with them their own set of challenges."More

The Galaxy XCover 5 fits within Samsung’s popular Galaxy smartphone line, bearing a much chunkier resemblance to its counterparts.More

The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.More

The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.More

We spoke to Enghouse Interactive's managing director, Andrew Carmody.More

The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.More

According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.More

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.More

This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.More

The aim is to help businesses create better customer experiences.More

One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.More

"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."More

Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.More

Techday's 10 Minute IT Jams provide sharp, to-the-point insights into emerging and established technology companies that operate in the Asia-Pacific region.More

NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart. More

The lightweight 125-gram headset is designed for desk workers, no matter where they work.More

Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night. More

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.More

The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.More

What are your business goals for the year ahead? What are the key actions that can put your business in a strong position for growth and success?More

Effective immediately, the agreement will see Ingram Micro taking responsibility for the distribution and support of the extensive range of Jabra equipment.More