Unified Communications news stories - Page 2
Gartner forecasts market boom for social and collaboration tools
The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.
Citrix survey reveals how COVID-19 will continue to change our workspaces
The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
We spoke to Enghouse Interactive's managing director, Andrew Carmody.
Avaya spruces up Spaces collaboration platform
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
MaxContact integrates contact centre solution with Microsoft Teams
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Jabra names Aussie Telrex A/NZ and APAC partner of the year
This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.
MaxContact integrates Avoira speech analytics into contact centre solution
The aim is to help businesses create better customer experiences.
Telcos concerned legacy tech will hold back DX progress
One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.
8x8 launches Microsoft Teams contact centre solution
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
Jabra names Ingram Micro NZ as A/NZ Distributor of the Year
Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Jabra launches Evolve2 30 headset with concentration in mind
The lightweight 125-gram headset is designed for desk workers, no matter where they work.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night.
NICE inContact infuses AI into contact centre offering
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
Poly A/NZ on what defines business success in 2021
What are your business goals for the year ahead? What are the key actions that can put your business in a strong position for growth and success?
Ingram Micro New Zealand wins Jabra distie agreement following huge success
Effective immediately, the agreement will see Ingram Micro taking responsibility for the distribution and support of the extensive range of Jabra equipment.
Poly A/NZ explains how to master the art of working from home
“If you don’t get out, you can get a bit stir-crazy if you focus on your work and you’re not socialising."
8x8 & Verint combine contact centre & workforce management offerings
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Zoom grows hybrid workforce customer base with 1 million phone seats
It reached the milestone shortly before the company's two-year anniversary of the product's general availability.
IDC: UC&C market sees growth in 3Q20
"In 2020, COVID-19 caused many businesses and organisations to re-think their plans for leveraging digital technologies and accelerated interest in and adoption of solutions."
Poly A/NZ shares tips for transitioning back to the office
What makes up the modern workplace? As we’ve all learnt, the paradigms of centralised offices, commutes, swipe cards and water cooler gossip have all been turned on their heads in 2020.