Despite the hype around automated technologies and their ability to take on tasks and free up employees to add more value, businesses need to be aware that not every task is suited to automation.
It is important that, in digital transformation journeys, managers remember technology should complement, rather than overtake, employee talent and skillsets.
Managers should ensure digital services such as print and document management, and scan workflows, are designed to work with people, rather than other machines, according to Y Soft.
Simple and positive user experiences are a major factor in the overall effectiveness of new workplace technologies.
“Scan workflows and new technology need to suit all people who might use them throughout the organisation,” says Y Soft Australia and New Zealand managing director Adam O’Neill.
“It’s important for managers to recognise that many MFD users will come from different departments, with different needs, and different ways of doing things.”
Y Soft has revealed three ways personalised and people-designed scan workflows benefit organisations and employees:
“When new technology and processes are built to cooperate with, and complement employee needs, organisations see the best outcomes,” O’Neill adds.
“It’s essential that new technology, digital services, and devices don’t leave employees confused, frustrated, or losing time as they try to navigate complicated settings. Managers need to prioritise user-friendly workflow technology, so employees boost their efficiency and productivity with personalised, appropriate support.”