Story image

SingularityNET CEO discusses the future of AI

24 Apr 2019

SingularityNET CEO Ben Goertzel recently went live to answer questions about the future of AI and how it will impact our society, jobs and businesses. 

Will AI replace humans in customer service? 

In my view, AI will eliminate essentially all need for humans to do practical work. Of course, exactly when each job category or task will be fully automated is hard to predict. For (a sector like) customer service, I suppose 90% of its tasks will be automated within 5-7 years, but there will remain some tricky tasks that need a human touch until we get to full-on human-level Artificial General Intelligence (AGI).

Given the absolute importance of making an income and the many pitfalls of not being relevant economically after AI job replacement, it is refreshing to see individuals in the know taking action today to help smoothen this path. What are some of the steps you and SingularityNET are taking in this area and how can the rest of us help contribute to make this shift a positive one?

To remain as relevant as you can personally, as the job market evolves pre-Singularity, I would say 1) basic skills like math and written/oral communication are going to remain critical, 2) getting more and more efficient at learning new skills and areas is going to be critical. SingularityNET is designed to provide avenues for folks developing AI algorithms or AI-based applications to impact the world, promulgate their ideas and creations, and make money.

In your opinion, where is AI's place within the creative industry? I can see how AI would enable quicker and faster production, but do you think it will ever get to the point where robots will be more "creative" than humans?

Sure, AI will be more creative than humans, but humanity will still be creative and will derive joy from this. I still enjoy playing the piano even though much better piano-players than me exist.

What are your thoughts about the risks posed by AI and how we can curb or manage those risks?

The risks are huge, the potential benefits are huge. Let's make sure the first really generally intelligent AI is engaged with stuff like education, medical research, science and agriculture - rather than surveillance, military and advertising. That would seem to maximise the odds of a beneficial AGI revolution.

Check Point announces integration with Microsoft Azure
The integration of Check Point’s advanced policy enforcement capabilities with Microsoft AIP’s file classification and protection features enables enterprises to keep their business data and IP secure, irrespective of how it is shared. 
Blockchain: New Zealand needs to get up to speed
"The technology can traverse every business domain and can have far reaching impacts on society as we know it."
Why AI will be procurement’s greatest ally
"AI can help identify emerging suppliers, technologies and products in specific categories."
Five key ways an IT professional can keep their body and mind healthy
Sitting in the same place facing an artificially lit screen for 6-8 hours a day can have a negative impact on your overall health if you don’t offset it with diet and exercise.
Are AI assistants teaching girls to be servants?
Have you ever interacted with a virtual assistant that has a female-based voice or look, and wondered whether there are implicitly harmful gender biases built into its code?
Google 'will do better' after G Suite passwords exposed since 2005
Fourteen years is a long time for sensitive information like usernames and passwords to be sitting ducks, unencrypted and at risk of theft and corruption.
Commission warns Spark for misleading in-contract customers
The warning follows an investigation into representations Spark made on its website and in emails in August and September 2018.
Optic Security Group celebrates Axis accolade
Auckland-based business security systems provider Fortlock has picked up an award at Axis Communications’ annual Oceania Axis Partner Summit 2019.