Stories by Dion Williams
Finance is on a new footing to improve internal customer service
Mon, 13th Jun 2022
#
crm
#
cloud services
#
finance, leasing & rental
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
How AI can improve service desk productivity & staff wellbeing
Mon, 3rd Dec 2018
#
contact centre
#
martech
#
cloud services
AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request.