Zendesk moves beyond ticket closures with outcome-based AI
11 minutes agoThe new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.
Kiwi stories
Coactive launches oral language screen for young children
About one in five children in New Zealand have weak oral language skills, and schools are waiting up to 12 months for specialist help.
Businesses turn to AI to query live operational data
Businesses are increasingly using AI assistants to pull live answers from sales, stock and staffing systems, reducing reliance on static reports.
New Zealand workers lag global average on work health
A survey found most desk-based New Zealand staff feel under strain, with just 24% reporting a healthy relationship with work versus 29% globally.
New Zealand cyber agency warns firms to patch PHP flaws
Businesses using WordPress and other PHP-based services face outages or defacement if they fail to install the latest security updates.
Half of New Zealand PHP servers run unsupported versions
Supported releases are now the minority on exposed New Zealand servers, after a scan found 560 of 991 disclosed PHP versions were out of security support.
New Zealand shoppers lose most to holiday scams, Norton says
New Zealand victims of holiday shopping scams lost an average of NZ$1,997, the highest among surveyed markets, Norton's research found.
Editor Interviews
Conversations with technology leaders, founders and operators.
Exclusive: Adobe pushes for global AI creator protections
Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.
Today
Smartsheet tackles execution drift in the age of AI agents
As AI agents speed up operations, firms are struggling to spot when day-to-day work drifts away from strategy and targets.
Last week
Palo Alto Networks: Frontier AI brings more attacks, faster
Frontier AI isn't inventing new attacks, says Palo Alto Networks' Wendi Whitmore, but it is making old ones far faster and more frequent.
Last week
AI success takes more than a promising pilot project
Without stronger governance and clear accountability, most AI pilots will struggle to reach production or deliver real business value.
Last week
Expert Opinions
More opinions →
Enterprises Do Not Have a Problem with Access to Technology, but with Choice
SMBs now face a more consequential hurdle than access: choosing AI tools that fit their needs, budgets and day-to-day workflows.
about 16 hours ago
We ran an all-employee AI Month and now everyone in our company is ready to build
The month-long programme drew sceptics in and surfaced more than 50 automation ideas, with staff building tools for daily work by the end.
about 20 hours ago
Securing the AI Systems of Tomorrow
As AI agents gain wider access to company systems, Palo Alto Networks is adding controls to curb prompt injection, leaks and excess permissions.
1 day ago
2027 Predictions: The race to AI readiness exposes true cost of ...
2 days ago
Predictions 2027: Why the future of work is 'AI and human' adjacent
2 days ago
Why AI, Trusted Data and Human Judgement Will Define Customer ...
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Predictions: Why AI, Customer Context and Measurable Value Will ...
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Latest News
More news →
Optix and Smart Eye launch its fleet fatigue system
Fleet operators could get faster intervention for drowsy drivers as the tie-up pairs in-cab monitoring with human-led response and risk analysis.
BlackBX launches partner programme for website support
Partners can now offer clients clearer oversight of website patching and uptime, with BLACKBX filling a gap left between IT contracts and hosting.
Capture The Bug wins CREST AI security testing accolade
The recognition gives New Zealand a foothold in a new AI assurance market as businesses face rising risks from prompt injection and data exposure.
Google Cloud makes LookML indexing generally available
Enterprises using AI agents should get more reliable revenue and churn calculations as governed LookML definitions are now indexed in Knowledge Catalog by default.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
8x8 reports record USD $188 million revenue on AI surge
Paid AI usage among customers jumped 232% from a year earlier as 8x8 booked record quarterly service revenue of USD $188 million.
Last week
Boomi named Gartner Visionary for AI agent platform
The recognition could help Boomi win enterprise buyers as firms race to govern AI agents, with Gartner's Visionary label boosting its profile.
Last week
Tanium joins OpenAI cyber programme for threat research
The move gives Tanium's security teams access to OpenAI cyber models for threat detection, vulnerability work and platform defence against AI-driven attacks.
Last week
Denodo named Gartner leader for seventh year in row
The ranking underscores rising demand for governed data access as businesses adapt their systems to support AI workloads and automation.
Last week