Inde Technology has appointed Steve Hall as Service Delivery Manager, adding senior service delivery leadership to the New Zealand technology company.
Based in Auckland, Hall brings more than a decade of experience in service delivery and partner engagement. He previously held roles at Spark Digital and Pax8 (Umbrellar), working with clients on technology service alignment and partner relationships.
At Inde, he will work with the managed services team and technical specialists, overseeing service performance and delivery while supporting longer-term client relationships.
The appointment comes as Inde expands its managed services business, amid demand from organisations for technology partners that combine technical expertise with local support and stronger customer relationships.
Hall said Inde's ownership model and culture influenced his decision to join. The company is employee-owned and describes itself as rooted in New Zealand.
"When I met the team, it was clear there was a strong focus on genuinely working alongside clients to help drive outcomes and create success for them. That really resonated with me," said Steve Hall, Service Delivery Manager at Inde Technology.
His role is expected to focus on support aligned with client business requirements, with an emphasis on trust, collaboration and operational delivery.
Client focus
Hall said service delivery depends on building close working relationships with customers, rather than only meeting formal targets.
"What I enjoy most is building rapport with clients and becoming a trusted partner," he said.
"Great service delivery is about more than meeting commitments. It's about understanding the client's business, working alongside them when challenges arise and sharing accountability for successful outcomes over the long term," Hall said.
He also pointed to Inde's internal culture and technical depth as factors that stood out after joining.
"One of the things I've noticed already is the calibre of people at Inde," Hall said.
"There's a real humility and authenticity to the team. As Kiwis we don't tend to oversell ourselves, but there's a deep level of expertise and capability across the business. We know we're good at what we do, and the focus is firmly on delivering great outcomes for clients," he said.
Inde's management said Hall's approach fits with the way the company works with customers, aiming to understand client environments closely and work alongside internal teams on practical results.
Royden Burt, General Manager Solutions at Inde, said the appointment reflects that approach.
"Steve's approach aligns strongly with how we work at Inde. We focus on understanding our clients' environments, working alongside their teams and delivering outcomes that genuinely make a difference to their business," Burt said.
Managed services providers face growing pressure to align more closely with business priorities as customers review technology spending and demand greater accountability from suppliers. In that context, service delivery roles have become more important because they sit between technical operations and the commercial relationship.
For Inde, the hire adds another layer of client-facing management as it develops that part of the business. Hall's background in partner engagement suggests the role will cover both day-to-day service oversight and broader customer relationship management.
New Zealand's technology services market remains competitive, with providers seeking to stand out through responsiveness, specialist staff and local presence. In that environment, service leadership appointments can be significant because they affect retention, client satisfaction and the handling of operational issues.