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IT service management (ITSM) stories

TeamViewer adds approved AI fixes to remote support
Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Flamingo raises USD $4.5 million for AI IT platform
Software-as-a-Service

Flamingo raises USD $4.5 million for AI IT platform

The fresh capital will help Flamingo turn beta users into paying customers as it takes on the high staffing costs of managed IT services.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Appian names Asia Pacific award winners in Australia
Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • 2 days ago
Kinetic IT names Meg Santos as Head of Service Integration
Digital Transformation

Kinetic IT names Meg Santos as Head of Service Integration

As organisations wrestle with complex suppliers and stricter compliance, the move aims to bolster oversight of operational and cyber risk.

By Sean Mitchell • 4 min read • 3 days ago
When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • Last week
TekWurx joins Park Place as Entuity partner for IT
Hybrid Cloud

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • Last week
AI, the MSP and the difference between personal and enterprise productivity
Data Protection

AI, the MSP and the difference between personal and enterprise productivity

Faster threat detection and procurement are among the gains as Interactive pushes AI into daily work, while guarding against security and governance risks.

By Donovan Jackson • 6 min read • Last week
Dabble moves observability to Grafana Cloud for growth
Software-as-a-Service

Dabble moves observability to Grafana Cloud for growth

The switch is meant to cut outage response times and keep observability costs from rising as the betting group expands across three markets.

By Sean Mitchell • 4 min read • Last week
Wipro renews ABB digital workplace deal with AI push
Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last week
Microsoft 365 readiness gaps worry MSPs as AI demand grows
Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • Last week
Pythian unveils Gemini Enterprise AI model for staff
Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Last month
OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

IT service management (ITSM) stories

Australia's AI budgets are bleeding tokens - here's how to stop it
Customer Relationship Management

Australia's AI budgets are bleeding tokens - here's how to stop it

One in three Australian businesses blew their AI budget last year, as token-heavy deployments drove unplanned costs and stalled projects.

By Pascal Coubard • 4 min read • Last month
Virtana & Carahsoft expand observability for agencies
Storage

Virtana & Carahsoft expand observability for agencies

Agencies handling hybrid and air-gapped systems could get fuller visibility into IT faults as the platform is made available through Carahsoft's contracts.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DXC launches AI-led workplace service for employees
Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Last month
From vulnerability management to risk, insight, and resilience
Cloud Security

From vulnerability management to risk, insight, and resilience

Disconnected vulnerability data is leaving Australian organisations unable to judge which weaknesses threaten critical services, compliance, or customers.

By Dan Spada • 5 min read • Last month
Interactive customers win, as AI expands into service operations
Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Last month
blueAPACHE partners with ControlUp on managed services
Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • Last month