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IT service management (ITSM) stories

TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Today
Dodge AI raises USD $2.65 million for enterprise maintenance
Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Today
Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • This month
Forrester urges firms to prioritise practical AI governance
Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • This month
Akuity launches control plane for AI software delivery
DevOps

Akuity launches control plane for AI software delivery

Engineering teams face a governance gap as AI agents begin handling production changes, prompting tighter controls over access, audits and permissions.

By Joseph Gabriel Lagonsin • 4 min read • This month
TOPdesk unveils new tools after Gartner IT recognition
Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • This month
Highlight & IPTel add Webex monitoring for meeting rooms
Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

By Sofiah Nichole Salivio • 4 min read • This month
Hexnode launches Synapse AI layer for IT workflows
Endpoint Protection

Hexnode launches Synapse AI layer for IT workflows

It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.

By Sofiah Nichole Salivio • 4 min read • This month
Proxmox launches Canadian arm with 24/7 enterprise support
Virtualisation

Proxmox launches Canadian arm with 24/7 enterprise support

North American customers will get round-the-clock vendor support as Proxmox opens a Kingston subsidiary and extends premium cover from October 19.

By Sofiah Nichole Salivio • 4 min read • This month
Uniper cuts hiring delays with AI recruitment agent
Software-as-a-Service

Uniper cuts hiring delays with AI recruitment agent

The energy group has trimmed hiring bottlenecks, cutting candidate sign-off time by 27 days and speeding screening by 13 days with AI.

By Joseph Gabriel Lagonsin • 4 min read • This month
Extreme launches Agent ONE Coworker for network teams
Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • This month
GoTo, Nexthink launch bidirectional Rescue integration
Software-as-a-Service

GoTo, Nexthink launch bidirectional Rescue integration

Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.

By Sofiah Nichole Salivio • 4 min read • This month
TeamViewer adds approved AI fixes to remote support
Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

IT service management (ITSM) stories

TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Today
Tollring & ROGER365.io seal Microsoft Teams alliance
Software-as-a-Service

Tollring & ROGER365.io seal Microsoft Teams alliance

Microsoft Teams users will get contact centre, recording and analytics tools in one workflow, with compliance benefits for regulated firms.

By Sofiah Nichole Salivio • 4 min read • This month
Nozomi launches Compass for OT asset & service management
Security Information and Event Management

Nozomi launches Compass for OT asset & service management

Industrial operators will get faster compliance evidence and safer change control as the new platform replaces spreadsheets and manual OT workflows in January.

By Sean Mitchell • 3 min read • This month
Cloudhouse launches Guardian Essentials for audits
Hybrid Cloud

Cloudhouse launches Guardian Essentials for audits

Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.

By Joseph Gabriel Lagonsin • 4 min read • This month
Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • This month