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IT service management (ITSM) stories

Río Hondo College taps Boldyn for managed ERP support
Software-as-a-Service

Río Hondo College taps Boldyn for managed ERP support

The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Deutsche Bank builds AI resilience platform on Google Cloud
Disaster Recovery

Deutsche Bank builds AI resilience platform on Google Cloud

Banks face tighter scrutiny as Deutsche Bank's Google Cloud-backed system ties resilience tests to live operational data and audit records.

By Sean Mitchell • 4 min read • 2 days ago
Lancom sees automation demand rise as firms cut friction
Software-as-a-Service

Lancom sees automation demand rise as firms cut friction

Automation spending is rising as firms use it to cut back-office bottlenecks and free staff for revenue-generating work.

By Mark Tarre • 4 min read • 3 days ago
Infosys signs AI deal to modernise Knorr-Bremse IT
Manufacturing

Infosys signs AI deal to modernise Knorr-Bremse IT

The long-term arrangement should cut outages and speed up issue resolution across Knorr-Bremse's global SAP, engineering and PLM systems.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australia clears Integris deal for First Focus buy
Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • Last week
Google expands BigQuery transfer service with new connectors
Hybrid Cloud

Google expands BigQuery transfer service with new connectors

Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.

By Sean Mitchell • 4 min read • This month
Autonomous IT boom fuelling LogicMonitor's APAC growth
Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • This month
Myriad360 breaks into CRN's top 25 fastest growers
Hybrid Cloud

Myriad360 breaks into CRN's top 25 fastest growers

A 91-place jump in CRN's Fast Growth 150 signals rising demand for Myriad360's security, cloud and infrastructure services.

By Joseph Gabriel Lagonsin • 4 min read • This month
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month
Measure/demonstrate: TechnologyOne boosts council digital transformation
Software-as-a-Service

Measure/demonstrate: TechnologyOne boosts council digital transformation

Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.

By Donovan Jackson • 5 min read • This month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • This month
Infosys expands Metsä Group IT deal with an AI focus
Manufacturing

Infosys expands Metsä Group IT deal with an AI focus

The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

IT service management (ITSM) stories

Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
SolarWinds says AI in IT service management hides costs
Software-as-a-Service

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
PDQ launches MCP server for AI endpoint management
Software-as-a-Service

PDQ launches MCP server for AI endpoint management

IT teams can now issue endpoint tasks from AI assistants, with PDQ keeping permissions, authentication and audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SHI joins Tokenomics Foundation as Founding Member
Digital Transformation

SHI joins Tokenomics Foundation as Founding Member

The move gives businesses a new framework to measure AI spending, value and governance as token-based costs become harder to predict.

By Sofiah Nichole Salivio • 4 min read • This month
Avatier launches AI identity platform with pay-per-action
Software-as-a-Service

Avatier launches AI identity platform with pay-per-action

Enterprises can now avoid upfront licensing as charges shift to verified identity tasks, with a healthcare provider already piloting the system.

By Sean Mitchell • 4 min read • This month