Stories by Jonathan Reeve
![Story image](../../../../../uploads/story/2024/08/13/preview_techday_4c6353f111177f9b079f.webp)
Are you maximising Customer Lifetime Value (CLV) with your loyalty program?
Last month
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data analytics
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cx
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martech
Are you fully leveraging Customer Lifetime Value in your loyalty program? With advances in AI and data analytics, companies like Wendy’s and Pret A Manger are seeing transformative results.
![Story image](../../../../../uploads/story/2024/04/19/preview_img-aE7yWJIT0qlR6PWzXRtHB3L4.webp)
Artificial Intelligence and the Retail Personalisation Revolution
Fri, 19th Apr 2024
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cx
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martech
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cdp
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
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How Innovative Loyalty Programs Boost Customer Retention
Mon, 19th Feb 2024
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cx
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martech
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subscriptions
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
![Story image](../../../../../uploads/story/2024/01/31/preview_img-tccLukzHBA1lE8h7i6rwfifb.webp)
Loyalty programs and innovation, experts reveal all
Wed, 31st Jan 2024
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cx
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martech
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commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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Loyalty, technology and personalisation - what’s new?
Thu, 25th Jan 2024
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data analytics
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cx
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martech
The dynamic world of loyalty is rapidly evolving, reshaped by technology, consumer behaviour, and a quest for authenticity. Australian Loyalty Association experts offer firsthand insights into this transformation.
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Unwrapping success: The golden rules of holiday retailing
Wed, 6th Dec 2023
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martech
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cx
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omnichannel
In this challenging environment, omnichannel retailers must find ways to stand out and offer something exceptional.
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The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
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martech
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omnichannel
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cx
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
![Story image](../../../../../uploads/story/2023/10/19/preview_retail.webp)
The future of retail subscriptions: What’s new?
Thu, 19th Oct 2023
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martech
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omnichannel
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woolworths
I will explore key considerations for designing successful retail subscription programs and discuss potential future developments in this rapidly changing area.
![Story image](../../../../../uploads/story/2023/08/22/preview_GettyImages-1499748208.webp)
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.