Stories by Jonathan Reeve
Unwrapping success: The golden rules of holiday retailing
4 days ago
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cx
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martech
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omnichannel
In this challenging environment, omnichannel retailers must find ways to stand out and offer something exceptional.
The future of omnichannel: Your success blueprint in a digital world
Last month
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martech
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omnichannel
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ai
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
The future of retail subscriptions: What’s new?
Thu, 19th Oct 2023
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omnichannel
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woolworths
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subscriptions
I will explore key considerations for designing successful retail subscription programs and discuss potential future developments in this rapidly changing area.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.