In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.
NZ's Unified Communications market set to hit $212.2m by 2017, driving demand for value-added services amid technology commoditisation.
CommVault's latest Simpana suite integrates backup, archive, and reporting, cutting data management times by 50%, boosting efficiency and sustainability.
UC transforms as mobility and cost-effective video drive business tech, pushing the NZ market towards a $212.2M growth by 2017.
A standard PC may look like a cheap option for customers, but resellers may want to advise them of the real costs says Varun Dhani, account manager, Sektor.
New Zealand's retailers are embracing technology to enhance bricks-and-mortar stores, ensuring their survival amidst the rapid growth of online shopping.
NZ retailers focus on self-checkout and mobile POS over biometrics for efficiency and customer experience, says IDC analyst Louise Francis.
Numara Software is planning a locally hosted cloud offering as the company continues its push to be 'closer' to the New Zealand market.
NZ organisations battle a £400m 'information glut', but resellers hold the key to efficiency and growth, says Hitachi Data Systems.
Cisco vows smarter comms for NZ channel, with Kris Boyd leading a push for intelligent, clear, and precise partner interactions.
2012 set for business boom as EMC's Clive Gold forecasts vast IT sector growth and ripe opportunities for resellers amid rising virtualisation.
Samsung, Fuji Xerox and LED monitors have come out on top in three IDC reports on the New Zealand and Australian markets in Q3 2011.
Datastor becomes NZ's first distributor for Symantec.cloud, enhancing cloud security and archiving solutions across the nation.
Citrix targets 'explosive' growth in NZ, banking on virtualisation, BYOD, and new appointment to steer channel development.
GrabOne Instant debuts in Auckland, offering real-time deals to boost local businesses and let shoppers snag bargains on the go.
For those a little less inclined to look ridiculous, you can simply select the option to match your wine with the right dish.
Kordia bows out as NZ's Southern Cross slashes wholesale prices and boosts capacity amid a flood of updates in the submarine cable race.
Rising east-west cloud traffic and virtualisation demands are ushering in an era of flatter, high-performance network fabrics.
Ethernet fabrics bring automation and reduced complexity to networks, while also offering improved performance and scalability.
The modern data centre's evolution, driven by server virtualisation, has made fabric networking a critical focus for 2012, says Juniper Networks' Ian Quinn.
