Recession bites as the 13th Annual Contact Centre Conference sees a dip in attendance, but organisers remain hopeful for a brighter future.
The recession might make it a gloomy time for most businesses, but the sun is shining in the contact centre industry.
NZ Police's new strategy significantly improves call response rates, showcasing the benefits of additional contact centres and resources.
Fonterra's tech leaders unveil the vast ICT infrastructure powering NZ's dairy giant, ensuring global connectivity for its extensive export network.
I really enjoyed being on the panel assessing the Top 40 Influencers in New Zealand Telecommunications, published by TR last month.
Join InternetNZ not for the perks but to shape the future of the internet - a chance to contribute to pivotal digital debates and frameworks.
Ultimate Ears 700 earphones bring tour-quality sound to your ears. Pricey but unmatched in noise isolation and comfort. Ideal for audiophiles.
The iPod Nano evolves, packing a punch with new heavy-weight features in its slimline frame, and a price that's hard to beat.
Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.
Despite the tyranny of distance, niche distributor KVM is interested in increasing its presence in the New Zealand market.
For those who missed the revolution first time around, Wii Fit is best described as an interactive virtual fitness regime.
Apple's new iPod Nano packs in features and defies its price point, making it a top contender in the mp3 player market.
Software as a Service (SaaS) and cloud computing are taking IT in new directions, and savvy vendors and their channel partners are following.
Doing business in Asia can be challenging, but with careful preparation and perseverance, it can be a rewarding venture.
In a move that signifies its shift into more diversified sectors, Flexirent is changing its name and branding to FlexiGroup New Zealand Limited.
WHEN it comes to Internet performance, it really depends on what end of the country you live in as to what speeds you can expect.
Gateway's LT31 netbook packs impressive features into a compact frame but comes with a hefty price tag and an outdated OS.
Disney's 'G-Force' game for Nintendo DS is surprisingly good, with fast-paced gameplay and a substantial element of problem solving.
Stoked Review: Arguably the most realistic snowboarding sim to date, but it's intricate realism may deter casual gamers.
FIFA 10 review: With enhanced graphics, fluid 360-degree dribbling, and a natural ball game, EA Canada's latest offers a deeper football experience.
