Technology news for New Zealand's largest enterprises
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Why creating an eco-system of interconnected apps can make your business stronger
If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.
Why SD-WAN and cloud make a powerful combination
SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.
Why supply chain companies should adopt cloud-based communications
Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.
Lack of access to information affecting Australian productivity
"Organisations are getting more complex with people often spread across many locations and time zones, making it harder for teams to collaborate, share, and learn from each other."
Why embracing cloud-based communication applications can give retailers a boost – 8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
8x8 appoints channel partner to cover WA, SA
Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.
8x8 opens A/NZ support centre, expands through acquisition
8x8 has APAC in its sights as it opens a Sydney support centre for A/NZ and acquires a Singaporean Comms-Platform-aaS provider.
Exclusive: How the channel can take advantage of cloud communications
"As the partner community increasingly moves towards an 'as a service' revenue model, cloud is the logical arena for VARS, MSPs and consultants."
8x8 launches X series contact centre cloud solution in A/NZ
“With X Series, organisations throughout Australia and New Zealand can now integrate all of their employee communications and contact centre solutions on one cloud platform.”
8x8 bolsters A/NZ channel momentum with four new hires
8x8 has added four new Sydney-based employees to its Australia and New Zealand channel team.
How AI benefits customer service
"Machine learning and artificial intelligence can be used to find context in the tons of data that flow in and out of customer-facing organisations every day."
8x8 appoints A/NZ channel senior manager
Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.
8x8's new channel partnership aims to move comms to the cloud
Communications solution provider 8x8 has appointed technology distributor Tradewinds Brokerage as its new master agent for Australia.
8x8 accelerates APAC expansion, appointing first ever NZ Regional Manager
“It’s very energising to join 8x8 with its passionate community of channel partners and customer advocates."
Exclusive Interview: 8x8 - more than just UC
8x8 shows no sign of slowing with its cloud-based communications platform. Brendan Maree explains how it got to where it is today.
EXCLUSIVE: Ingram NZ adds disruptive 8x8 solutions
"The addition of the 8x8 brand broadens our offering in the platform space and enables our partners to create tailored UC solutions.”
5 IT vendors weigh in on budget announcement
Leaders from Ricoh Australia, WatchGuard Technologies, 8x8, LogRhythm, and Snowflake Computing give us their view on the recent budget.
Tearing down international borders with cloud-based communication
looks at how to leverage the cloud to build a truly connected global organisation
8x8 looking for new partners in A/NZ due to product demand
8x8 are promoting their partnership programme in a bid to expand their channel partner ecosystem across Australia and New Zealand.
Brendan Maree takes on 8x8 vice president role
Former Interactive Intelligence executive Brendan Maree has taken on the role of Asia Pacific vice president for unified communications provider 8x8.
Spark NZ takes home award from one of its newest partners
“We’re excited to be broadening the business we do together to include cloud delivered contact centre services from later this year."
Interactive Intelligence snaps up Allied Telesis country manager for channel role
Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.
Interactive Intelligence named AWS Advanced Technology Partner
"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."
Interactive Intelligence hunts cloud resellers
Interactive Intelligence is on the prowl for new channel partners following the launch of its first full-cloud offering.
Interactive Intelligence launches cloud services for Kiwi enterprises
Interactive Intelligence has made its PureCloud Collaborate and PureCloud Communicate cloud services available for ANZ customers with AWS.
FMG ditches Avaya, chooses Interactive Intelligence
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres
Datacom provides exceptional customer outcomes underpinned by a service that leverages our experience and that of our partners.
Industry veteran heads up Interactive Intelligence's ANZ IT deployment push
Interactive Intelligence has appointed Paul Crump as Territory Manager, ANZ, Business Process Automation.
NZ first as Gen-i and Interactive Intelligence partner to transform contact centres
New cloud solution provides for full outsourcing of contact centre technologies...
Interactive Intelligence promotes Maree to regional role
"The Australian, New Zealand and Japanese markets are high-growth countries for Interactive Intelligence both in terms of revenue increase and staff headcount."
New Interactive Intelligence hire drives social media channel push
"We look forward to the positive impact his skills and experience will bring in ensuring that Interactive Intelligence continues to meet its vision as the contact centre’s industry trusted advisor and the industry’s top vendor for customer excellence recognition."
Interactive Intelligence expands ANZ team
Communications solution provider recruits Project Manager and Pre-Sales Engineer.
Intelligent move for Interactive?
Company appoints ANZ Cloud Sales executive for regional role.
Interactive Intelligence takes customer service mobile
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Kiwis claim Interactive Intelligence partner award
Amtel Communications named Best Support Partner for work with user community.
Mobility forces UC out of the office
Video on mobile devices will give unified communications a fresh face, as Keith Newman discovers.
The business case for Unified Communications
Seven best practices for using UC to automate business processes in the contact centre.
Call-centre software offers real-time speech analysis
Managers can be automatically alerted to problem phone calls.
Finding value in words
Social media analytics and biometric-style voice recognition tools are emerging as the most immersive insights into consumer behaviour we’ve ever had access to.
Three Ps to finding the best IP PBX
The increasing focus on IP telephony and SIP is causing enterprises to examine IP PBX systems under a more focused microscope as they consider ways to anchor their VoIP initiatives.