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Customers who call tend to be the most valuable to any business. They also place a high value on positive phone call interactions, particularly when justifying big purchases or important decisions. More

The company’s data storage innovations are now available as part of the Open COVID Pledge and ongoing efforts to combat COVID-19 around the world.More

The solution, Intelligent Retail Edge, simplifies the deployment and management of edge infrastructure, in an environment where IoT deployment is booming.More

AI will play a growing role in stamping out issues such as recruitment bias, but they don’t want to see the human element removed entirely.More

The announcement that Sky will be entering the broadband market is no surprise, writes Brendan Ritchie.More

It's at the head of the pack in the flip phone renaissance. But is it worth that hefty NZ$2,400 price tag?More

Avery says the app the Government is using is limited and "primitive".More

“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources."More

"Drawing upon more than 30 years experience, she will provide expert advice and leadership to help businesses in APJ deliver superior customer and employee experiences in today's fast changing environments."More

The company's Cloud business saw huge gains, but the declining business activity in the early months of 2020 was not kind to the retail giant.More

We take the world lightest 13" laptop for a spin and in particular test its battery life claim.More

Includes new manufacturing practice and expanded portfolio of digital manufacturing solutions, services and consulting services.More

"During the COVID-19 lockdown period, having a good leader is beneficial for your wellbeing; it is ‘extra beneficial’ if that leader is a woman."More

It can be surreal to think technology can play a major role in helping organisations go global, but you don’t have to look far to find Kiwi companies that swear it’s true. More

The new services are designed to ensure coverage at unmanned sites and provide savings over the lifecycle of the infrastructure. More

Teams must understand how the role of the developer is changing, and how it affects security, operations, and test teams.More

Hybrid cloud offers the ability to diversity spend and IT skills, to choose features based on a service provider’s strengths, and to build resiliency.More

Facebook has announced a series of product and business updates as it looks to outline its vision for the future of work and how it sees Facebook’s technology helping companies work flexibly. More

“It’s a really challenging time right now for all industries suddenly having to deal with both rapidly increasing demands on network resources."More

The phishing campaign installs NetSupport Manager remote admin tool to take over and execute commands. More

"Flexibility in deployment and usage means our network management platform can adapt to fit with our customers’ operations and systems to deliver simplicity, cost efficiencies, network analytics and insights.”More

Just because you can build a toaster that runs Linux, it doesn’t mean you should.  So why are you using commodity hardware in your data centre that was built to do something else entirely?More

What does network visibility really mean? Much like a blind wine tasting, we need to keep an open mind and trust what data is telling us without being biased by previous results.More

"The current global crisis has shown us that cyber criminals will always take advantage of any situation and organisations must be ready for anything."More

New Zealand's copper and fibre broadband connections held up well during the Covid-19 lockdown, despite increased levels of demand on the networks.More

Techday's managing editor explains how New Zealand's tech media flies under the radar, but it doesn't mean we're dead.More

The United Nations has estimated that 68% of the Earth’s population will live in urban areas by 2050, and now, experts believe the next things that should smart themselves up are the world’s cities.More

"Reveal(x) 360 is the culmination of a multi-year R&D investment to secure data centre, remote sites, and cloud workloads with frictionless deployment and actionable insights that can be securely accessed from anywhere.”More

The internet of things, machine learning, and visual analytics can all support thriving bee colonies.More

It's all thanks to a partnership between global robotics stalwart Boston Dynamics, a Kiwi startup called Rocos, and a robotic dog called Spot.More