2degrees migrates over 2m customers to new Tahi platform

2degrees has migrated more than two million customer connections across mobile, broadband and energy onto a single digital platform.

The company said the migration, conducted ahead of schedule, completes a three-year integration programme which began following the 2022 merger with Vocus Group. The combined firm now has more than 2.3 million customers and reports over NZD $1.2 billion in annual turnover.

Significant migration

The project involved transitioning all mobile, broadband and energy customers from both 2degrees and legacy Vocus brands onto the new Tahi platform. According to 2degrees, the move constitutes one of the largest customer migrations in New Zealand's telecommunications sector.

"This is not just a milestone for 2degrees, it's a landmark achievement for New Zealand's digital economy," said 2degrees CEO Mark Callander. "We've completed what we believe is the largest customer migration ever seen in the country's telco sector, and we've done it with Kiwi talent, ahead of schedule, and without disrupting customers."

The Tahi platform, designed and built by the 2degrees technology team, provides a single view of all customers across service lines and market segments, encompassing Consumer, SME, Enterprise and Public Sector.

In-house development

Unlike typical large-scale technology integrations that rely on external vendors, 2degrees said it developed and operates its own platform internally. This approach, the company stated, provides greater flexibility to adapt to customer needs and streamlines operational control.

"Unlike most large-scale integrations that rely heavily on overseas vendors, 2degrees chose to design, build, and operate its own platform in-house," said Callander. "We now have a tech backbone that we own, that we control, and that we can evolve to meet the needs of our customers faster than anyone else."

The migration also incorporated more than 50,000 Vocus mobile customers onto the 2degrees mobile network. The company said this step generated operational efficiencies and end-to-end control over service delivery.

Disruption avoided

Callander highlighted that the timetable was met while also growing the business, an outcome he attributed to detailed planning and internal capability.

"Too often, big integrations are delayed and inhibit growth," said Callander. "We were able to do this on time, all while growing the business. We have proven that with the right planning, capability and culture, you can deliver a transformation of this scale with the customer front and centre."

2degrees said the Tahi platform is already supporting new products and services such as 'Flex', a self-service portal for business customers, and is designed to support further business expansion. The platform gives the company a single system with a comprehensive overview of customer accounts across all services, intended to simplify experience and facilitate product development.

"Tahi gives us the ability to simplify customer experiences, roll out innovations faster, and ensure our teams have a complete picture of our customers," said Callander. "It's custom-built, continuously improved, and scalable for the future."

Integration history

2degrees stated that this latest integration builds on a track record of combining several New Zealand telecommunications businesses over recent years, including CallPlus, FX Networks, Slingshot and Orcon.

"Integration is part of our DNA, but this was on another level. The fact that we delivered it faster than expected, with no customer disruption, and using a fully local team is a testament to the strength of our people and the future we're building."