IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

AI, automation, and data management: Key technology trends for 2020

Wed 18 Dec 2019
FYI, this story is more than a year old

Thanks to new technologies and new applications of established technologies, the way people work will continue to change in 2020.

In the IT department, artificial intelligence, machine learning, and analytics will play pivotal roles along with privacy, security, and cost management strategies.

Talend, ManageEngine and Cohesity share their predictions for how enterprise technology will develop.

ManageEngine vice president Rajesh Ganesan

1. AI Security will be an important investment

Even as AI adoption across enterprises is set for continued growth, organisations will realise the importance of securing the systems.

At least three aspects need attention to make AI work optimally.

The first is to ensure the attackers do not mislead the AI system to make it perform the way they want in real-time. For example: introducing bias.

Enterprises will see value in investing in explainable AI technologies, which involve the AI system explaining its actions and decisions thus making it possible to review and correct the AI in real-time.

The second is to protect the AI training data and the ML models, possibly by investing in technologies like homomorphic encryption.

The third is guarding against the dangers of 'concept drift,' which is when the AI models built using the training data become irrelevant and the system behaves erratically.

2. Process automation will give way to hyper automation

In 2020, we will begin to see the rise of hyper automation, which is the meeting point of intelligence driven by AI and ML with autonomy driven by robotic and cognitive process automation.

Hyper automation will help support dynamic and complex business processes including loan processing, insurance claims, warehouse dispatch, and others.

This will provide the unique advantage of mimicking user actions on terminals like carrying out transactions and generating dynamic content contextually to deliver on speed, accuracy, reliability and reduced costs.

3. Endpoint protection will be a top priority

As the number and types of endpoint devices rapidly proliferate and become 'smart powered' by software and connectivity, they become critical targets and vectors for external attacks.

Mobile applications may well be the source of the next large-scale enterprise security breach, even as the influx of non-traditional workers and their remote devices continue. As the threat landscape evolves to exploit sophisticated capabilities in the endpoints, so must the protection techniques.

In 2020, we'll see techniques such as data loss prevention (DLP) and endpoint detection & response (EDR), which continuously monitors events, detects threats, performs investigations, and initiates responses.

Such techniques will gain prominence because the logic and intelligence underpinning them will increasingly reside on the devices themselves.

4. Demand for tools to help standardise data will rise

Democratisation of data has opened up analytics usage to departments that have traditionally not employed analytics for decision-making – such as IT.

This means that there are now new and different sources of data that need to be standardised and checked for quality before they can be used for analysis.

Getting from data to insight takes far less time when data from various sources are structured to fit a common schema or format, otherwise known as data standardisation.

To accommodate this, next year is going to see a rise in the demand for ETL (extract, transform, load) tools, which help cut down the time it takes to standardise data. Analysts have to begin familiarising themselves with newer sources of data and employ ETL tools, when necessary.

5. Businesses will prioritise controlling cloud costs

The cloud, particularly SaaS, has democratised the use of technology across all business functions.

However, it has also resulted in spiralling costs and significant waste due to the decentralised model of consumption.

Surveys indicate businesses could be wasting up to 35 per cent of their cloud costs because of duplicate spending and lack of usage.

Fortunately, solutions are emerging to help the CFOs and CIOs take control of the situation.

For example, a SaaS management platform (SMP) can bring central visibility, control, and manageability for all the SaaS applications used within the business, including cost management.

Different services could have different pricing, costing and billing models; and SMPs can help provide cost and efficiency insights at the level of user, department, and organisation. Another example, cloud cost management solutions can provide unified cost management for organisations that use multiple IaaS providers.

For businesses struggling with managing cloud costs, these will become top priorities.

Talend A/NZ country manager Steve Singer

Open source technologies will spur multi-cloud adoption.

Open source technologies enable a common environment across different cloud environments because they are cloud-agnostic, and easy to run.

The ability to accommodate an array of applications and host them in any cloud or open source containers will help spur multi-cloud adoption.

Public cloud providers like Azure ARC, Google Anthos and Amazon Outposts will leverage multi-cloud deployments powered by their stacks.

While the use case is still rare today, the movement will pick up in 2020, as more enterprises realise the capabilities of open source technologies in cloud environments.

AI, the delicate balance between human and automation

With the rise of automation to carry out day to day business functions, leveraging AI to augment human capabilities will continue to be a delicate balance.

Whether being used to automate repetitive tasks or connecting pipelines through contextual information, AI will begin to infiltrate all areas of business functions.

A trend toward using best of breed technologies for enterprise cloud deployments.

Rather than consolidation, organisations will look to best of breed cloud technologies to provide the services that they need for their enterprise deployments.

The agility provided through the flow and exchange of data across companies will become more critical as organisations look to optimise their operations and maximise returm on investment.  We will see a trend of the top cloud providers joining forces to house their applications in each other’s environments.

Organisations are going to double down on enriching their customer experiences. 

More and more brand interactions are happening through digital services so it’s paramount that companies find ways to improve updates and deliver new products and services faster than they ever have before. 

This will lead many to adopt a modern cloud-native mindset that promotes containerised deployments using modern mini/microservice architectures that are developed and managed using the latest DevOps methodologies, ensuring a business has the speed and agility required to keep up with their competition.

Cohesity Asia Pacific sales vice president William Ho

More and more CIOs will rely on consumer technology to respond to critical data incidents smarter and faster

Consumerisation of IT will become even more commonplace in 2020.

IT teams in data infrastructure management will increasingly rely on smartphone apps to collaborate and respond to issues quickly and effectively.

They will require mobile access to instances of data on-premises and in the cloud enabling them to have 24x7visibility across their infrastructure.

This infrastructure will enable Australian IT leaders to take action faster, which is critical during time-sensitive occasions such as a potential outage or breach.

In 2020, the on-premises vs cloud debate will be much clearer

No doubt that cloud will remain a key part of business IT spend as the public cloud market is expected to globally grow to $299.4 billion by 2022.

However, at the start of the new decade, large enterprise organisations will have a much clearer roadmap of what workloads should be in the cloud and what should be on-premises – and will rely on software that can easily navigate between the two environments.

Similarly, organisations will have a much better understanding of the ownership and management responsibilities associated with data, irrespective of the location (on-premises or the public cloud), and the associated data protection requirements.

Poor data management practices will cause brand reputation nightmares for more large enterprises

Millions of consumers, businesses, and public sector agencies are generating an immense amount of data daily.

While the bulk of this content is images and video, which contain massive amounts of information, not far behind is data created from machines, database and application usage.

Managing all of this data can be incredibly challenging and oversights can lead to data loss, outages, service disruptions and compliance violations – all of which can tarnish brand reputations in a matter of minutes.

In the year ahead, we can expect more enterprises to undergo PR nightmares if they have not taken necessary steps to be exceptional stewards of their data.

Local governments will zoom in on their ransomware protection budgets

Ransomware will continue to pose major security threats to organisations and councils in Australian.

Increasingly, organisations will invest in modern software that is optimized to detect ransomware in production environments while also enabling organisations to recover much faster from an attack.

They will also recruit skilled staff to future proof their data protection and avoid major disruptions.

Related stories
Top stories
Story image
Data ownership
Brands must reclaim trust by empowering data ownership
According to Twilio's new State of Personalisation Report 2022, 62% of consumers expect personalisation from brands, and yet only 40% trust brands to use their data responsibly and keep it safe.
Story image
Stock security features inadequate in face of rising risk
"Organisations must proactively find ways of identifying unseen vulnerabilities and should take a diligent, holistic approach to cybersecurity."
Story image
Video: 10 Minute IT Jams - An update from CrowdStrike
Scott Jarkoff joins us today to discuss current trends in the cyber threat landscape, and the reporting work CrowdStrike is doing to prevent further cyber harm.
Story image
Forescout reveals top vulnerabilities impacting OT vendors
Forescout’s Vedere Labs has disclosed OT: ICEFALL, naming 56 vulnerabilities affecting devices from 10 operational technology vendors.
Story image
Aqua Security, CIS create software supply chain security guide
Aqua Securityand the Center for Internet Security have together released the industry’s first formal guidelines for software supply chain security.
Story image
Digital Transformation
Cybersecurity priorities for digital leaders navigating digital transformation
In recent years, Asia-Pacific has especially been a hotspot for cyberattacks, and as we continue into 2022, it’s evident that the problem is becoming more significant.
Story image
Volpara, Microsoft project to detect cardiovascular issues
Volpara Health Technologies is working with Microsoft on a research and development project to speed up creating a product that detects and quantifies breast arterial calcifications (BACs).
Story image
Unknown connections: How safe is public WiFi in Aotearoa?
If it's not your own household WiFi, then who has control of your data and is your connection actually safe?
Story image
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
F5 Networks
Telstra, F5 team up to bolster services and solutions
“This partnership demonstrates our ongoing investment into APAC as we continue delivering high value services and solutions to our partners and customers."
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Vulnerable APIs costing businesses billions every year
Large companies are particularly vulnerable to the security risks associated with exposed or unprotected APIs as they accelerate digital transformation.  
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
Story image
Trend Micro
5G network projects driven by improving security and privacy
Trend Micro's new study reveals the prospect of improved security and privacy capabilities are the main motivations behind private 5G wireless network projects.
Story image
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
Overcoming hybrid and multi-cloud challenges to drive innovation
Driven by improvements in technology, financial services companies have advanced both internal and external systems and processes, with the likes of digitisation, personalisation and risk management redefining the industry.
Story image
Enable launches free Wi-Fi in Christchurch city centre
Fibre broadband provider, Enable, and the Christchurch City Council have launched their new Christchurch Free Wi-Fi service in the central city. 
Story image
NOWPayments launches new service to analyse cryptocurrency fees
NOWPayments has launched a new network fee optimisation solution that analyses current network fees and picks the most profitable option out of the client's payout wallets.
Story image
Internet of Things
Global 5G subscriptions to top one billion by the end of 2022
Global 5G subscriptions are predicted to pass the one billion milestone by the end of 2022, according to a new report.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Internet of Things
Domino's Pizza: A blueprint for secure enterprise IoT deployment
Increasingly, organisations are embracing smart technologies to underpin innovations that can enhance safety and productivity in every part of our lives, from industrial systems, utilities, and building management to various forms of business enablement.
Story image
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
Network Security
Netskope announces zero trust network access updates
Customers can now apply zero trust principles across a range of hybrid work security needs, including SaaS, IaaS, private applications, and endpoint devices.
Story image
Significant security concerns resulting from open source software ubiquity
"The risk is real, and the industry must work closely together in order to move away from poor open source or software supply chain security practices."
Story image
Robust digital warehouse management crucial in Asia-Pacific
Thanks to a network of “cloud” stores, grocery and food delivery providers such as Foodpanda can arrange for these commonly requested items to get packed up and sent over in almost no time.
Story image
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
New Relic
How to tackle the great brain drain in the tech industry
Attracting and retaining tech talent in Australia and New Zealand is becoming increasingly challenging, with the 2022 Hays Salary Guide showing a startling 91% of employers facing a skills shortage.
Story image
TO THE NEW unveils A/NZ Managed Services for Microsoft Azure
TO THE NEW has released Managed Services for Microsoft Azure to meet the growing demand in the A/NZ market and globally.
Story image
Forrester names Talend Leader in enterprise data fabric
Forrester has named Talend a leader among enterprise data fabric providers in the Forrester Wave: Enterprise Data Fabric, Q2 2022 report.
Story image
Gartner's top recommendations for security leaders
"Leaders now recognise that major disruption is only one crisis away. We can’t control it, but we can evolve our thinking, philosophy, program and architecture.”
Story image
Microsoft expands APAC Enabler Mentorship Program
"Mentors are the key to success for every professional. A good mentor is a coach, a guide, as well as a vocal advocate."
Story image
How to achieve your monthly recurring revenue goals
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
Story image
Ingram Micro launches vendor-backed security program
Ingram Micro has unveiled a new program intended to give resellers the effective offerings their customers need to stay safe in the evolving threat landscape.
Story image
The link between cybersecurity, extremist threat and misinformation online in Aotearoa
Long story short, it's often the case that misinformation, threat and extremism link closely to cybersecurity issues and cyber harm.
Story image
Digital Transformation
Stax and Consegna partner to accelerate modernisation
According to a statement, the new alliance will help both companies expand their reach across the region and realise joint goals.
Story image
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Global investment in data centers more than doubled in 2021
DLA Piper's latest global survey finds the total investment in data center infrastructure worldwide rose from USD $24.4 billion in 2020 to USD $53.8 billion in 2021.
Story image
Digital Transformation
What CISOs think about cyber security, visibility and cloud
Seeking to uncover the minds of CISOs and CIOs across Asia Pacific, my company recently asked Frost & Sullivan to take a snapshot of cloud adoption behaviour in the region.
Story image
Online identity theft is rising in NZ - here’s what to do about it
It may start with a few stolen details online, but it could end with thousands of dollars missing or worse, a reputation down the drain.