AI revolutionising the demand for human skills at work

New research from Workday has examined the role of artificial intelligence (AI) in the workplace, suggesting it will drive a surge in demand for human skills such as empathy, ethical decision-making, and conflict resolution.

The study, titled "Elevating Human Potential: The AI Skills Revolution," challenges the notion of AI as a replacement for human jobs.

Instead, it argues that AI will lead to a "skills revolution," where uniquely human capabilities are more valued.

Jim Stratton, Chief Technology Officer at Workday, commented: "The conversation around AI often focuses on fear and job loss, but we see it as an incredible opportunity. By embracing AI for good, we can elevate what makes us uniquely human – our creativity, our empathy, our ability to connect – and build a workplace where these skills drive success. Our research shows that workers are ready to embrace this possibility as reality."

The study found that active users of AI report the highest levels of optimism regarding its benefits, with a sentiment score of 4.23 out of 5. On the other hand, those planning to adopt AI within the next year are less optimistic, with an average score of 3.89 out of 5.

Importantly, 93% of active AI users believe the technology allows them to focus on higher-level responsibilities, such as strategy and problem-solving. There is also widespread agreement (90% of workers) that AI can enhance transparency and accountability in organisations.

Sadie Bell, Vice President of People Systems at HPE, added: "AI is driving us towards a future where we can harness our innate human skills to connect, create, and innovate. This isn't just about efficiency and problem-solving; it's about unlocking our potential to build a future that prioritizes skills like empathy, ingenuity, and our shared humanity."

AI's role in reshaping workplace skills is widely recognised, with 81% of survey participants acknowledging that AI is changing the requirements of their jobs.

Current primary uses of AI include data analysis (51%), fraud detection and security monitoring (43%), and HR and recruiting (39%).

Jennie Rogerson, Global Head of People at Canva, highlighted: "In 2025, AI will play an important role in unlocking efficiencies in how People teams operate, but it won't replace the essential human elements, like empathy, communication and relationship building."

There remains a disconnect between employees and leaders on the need for human connection in an AI-driven workplace. While 82% of employees believe human interaction will become more essential, only 65% of managers agree.

In Australia, employees are ahead of their global counterparts regarding AI usage and its perceived positive impacts. Sixty-four percent of Australian respondents report current AI use in their departments, with 96% confident in using AI for complex work. Moreover, 86% believe AI will enhance human creativity and economic value, surpassing the global average of 83%.

Similarly, New Zealand employees display high confidence and optimism around AI. With 65% reporting AI usage in their departments and 98% confident in handling complex tasks using AI, New Zealanders are also notably optimistic, with 100% agreeing that AI allows them to engage in higher-level responsibilities. They commend AI's role in boosting creativity, with 96% holding this view, and overwhelmingly recognise the fundamental shift AI is driving in necessary workplace skills.

The research indicates a critical need for responsible AI integration, with organisations, technology sectors, and governments urged to collaborate.

Establishing trust in AI is deemed crucial for ensuring that both technological and human potentials are realised effectively and ethically.