Auckland's Promapp wins business process management contract

Allied Medical has deployed Promapp's cloud-based process management software.

Founded in 1998, Allied Medical is a New Zealand-based provider of assistive technology devices.

The adoption of Promapp's services will support the company's focus on ongoing business continuity and lean process improvement.

"We compete in an international market and have a quickly-expanding business," explains Allied Medical's managing director Katie Noble.

"As a result, we are always under pressure to drive efficiency while ensuring that people, process, and technology are working to maximum effect to deliver a great customer experience.

"At the same time, we specialise in assembling complex assistive technology and customise each order to specific user requirements.

"Building a power chair is a complex process, so having a platform for business process management which can support the entire process from unique order specifications to ultimate, on-time customer delivery is vital.

Until recently, Allied Medical managed processes through manual Excel spreadsheets and Word files which were siloed within different business groups and lacked the ability for users to update and share content.

Noble says the result of deploying the new system will be better for team engagement, provide greater transparency around teams, and lead to a more nimble and efficient company.

"Promapp will provide us with the benefits of lean management, business continuity, and greater company-wide knowledge to make things happen faster for our customers whether that be providing a customer with a complex powerchair or prescribing the right ankle brace to get someone back on the sports field.

"We're looking forward to the benefits which Promapp will provide to the business in the years ahead," adds Noble.

Promapp has been around since 2002. Some of the company's key customers include Coca-Cola Amatil, Air New Zealand, McDonald's, Toyota, and Audi Australia.

Like Allied Medical, Promapp is headquartered in Auckland, New Zealand.