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Avaya looks to the future of collaboration with new Spaces features

By Catherine Knowles, Fri 14 Feb 2020
FYI, this story is more than a year old

Avaya has added new capabilities to Avaya Spaces, bringing multi-experience to CX and team collaboration.

Spaces is a cloud meeting and team collaboration app, accessible anywhere for teams on the go, Avaya states.

The new additions centralise voice, video, messaging, chat and task management in one place that can be accessed from any endpoint device.

Avaya Spaces integrates web meetings and team collaboration, allowing users to create cloud work spaces where they can message, meet, share content and manage tasks from a browser or mobile device, and provides a simple, secure and effective way to get work done in the cloud, Avaya states.

According to the company, over the next decade, analysts predict that the user experience for digital workers will undergo a significant shift, adapting new ways to interact, perceive and communicate, moving to a model that connects people with more nuanced information as well as each other, regardless of location, device or communication platform.

The way teams interact with data, technology and their colleagues is evolving into an environment of converged digital channels and modes of communication, Avaya states.

Gartner forecasts that by 2023, fewer than one-third of digital workers will choose the office as their preferred place to work. Organisations need to empower teams to work in more effective and productive ways with their preferred channels and touchpoints, wherever they may be and using whatever devices and platforms they choose, Avaya states.

Avaya VP product marketing Karen Hardy says, “The expectations of employees and customers and how they want to engage is driving the shift towards a blended communications model of interactions across a variety of channels, devices and touchpoints, requiring solutions that provide an effortless way to enjoy a uniform experience.

“With the new capabilities of Avaya Spaces, we are facilitating this through an easy to use app that helps foster enhanced collaboration and communication. Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities to empower teams and improve customer engagement.”

More specifically, enhancements to Avaya Spaces includes:

  • Cloud communications features to collaborate more effectively in today’s work environment.
  • Persistent cloud spaces for messaging and meetings, file sharing, and task management.
  • Economical HD video meetings for up to 500 participants with recording and content sharing.
  • Connectivity with Avaya IX Collaboration Unit CU360 huddle and SIP-based video room systems.
  • Browser and mobile app access along with Google, Slack, Microsoft Office 365, Outlook, and Teams integrations.
  • Administration of users through Avaya Aura and Avaya IP Office for seamless management.

Aragon Research CEO Jim Lundy says, “Team Collaboration is poised to become a critical part of emerging digital work hubs. Avaya, with its Spaces platform, has responded to this shift and now offers a complete collaboration-based work hub that supports office-based and mobile knowledge workers."

Avaya Spaces is now available via a subscription-based pricing model that enables customers to scale their consumption based on their specific and evolving needs.

Monthly or annual payment includes upgrades to the latest releases, Avaya support, and the ability to flex to 20% over the number of subscribed users at no additional charge.

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