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Blue Prism to integrate with AWS, using AI and machine learning for on-demand intelligent automation

By Ryan Morris-Reade
Wed 17 Nov 2021

Blue Prism and Amazon Web Services have announced a global, multi-year strategic collaboration agreement.

The agreement aims to transform how businesses provision intelligent automation. It expands on a wide range of automation provided by both companies to date, such as Blue Prism Service Assist, which gives customers a 360-degree view of all customer interactions in the contact centre.

Blue Prism will build software as a service (SaaS) offerings on AWS whilst working closely with the AWS Intelligent Automation team to increase the intelligence and accessibility of Blue Prisms digital robots. The company says this will allow the digital robots to benefit from the Amazon Machine learning stack.

"It's time for businesses to recognise the potential of their workforce through intelligent automation, amidst tactical digital transformation efforts," says Blue Prism chief technology officer, APAC, Dan Ternes.

"Amazon Web Service's comprehensive capabilities, combined with Blue Prisms industry-leading offerings, provide a more holistic solution for productivity as businesses continue to transform and expand. This partnership further strengthens our expertise to bolster our customer's automation needs," he says. 

As a part of the collaboration, Blue Prism will accelerate its digital robots integrations with AWS applications and services, including AWS's omnichannel cloud contact centre, Amazon Connect, AWS productivity applications, such as Amazon Chime, and AWS AI and Amazon ML services, such as Amazon Lex and Amazon Transcribe.
 
Blue Prism says its on-demand offering, which will be available in AWS Marketplace in 2022, will provide one of the industry's first on-demand intelligent automation solutions portfolios available through a consumption-based pricing model. The new offering will enable organisations to assess their intelligent automation needs, unlock value and ROI across business processes, and scale across the enterprise easier than before.

Sysco, a global food service distribution company, says it can now automate the processing of inbound customer orders received by digital fax using Amazon Textract, which helps automatically extract printed text, handwriting, and data from any document.

"As an AWS and Blue Prism customer, our cloud strategy was a critical lynchpin to help scale our automation initiatives," says Sysco business technology lead, CoE, Kim Meredith.

"Automation had become a critical need almost overnight and in every area of our enterprise. It was time for us to put what we had planned and theorised into action," she says.

Terry Walby, chief executive for Blue Prism Ventures, says the world and the workplace are rapidly changing. There's an enormous opportunity for organisations to use intelligent automation technology to enhance productivity, improve performance, and reimagine how a business operates.
 
"The collaboration with Amazon Web Services will allow us to further enhance our ability to deliver intelligent automation solutions to organisations around the world seamlessly, on-demand and at a large or international scale," says Walby.

Madhu Raman, worldwide head of intelligent automation at AWS, says the relationship will give customers even greater access to intelligent automation solutions that accelerate their business transformation goals.

"Joint customers will have an extensive portfolio of real-world automation capabilities at their fingertips, including business process improvements," says Raman.

He says customers will also benefit from more agile and flexible cloud-based contact centre solutions that combine both technologies.

The increased availability of Blue Prism intelligent automation solutions on the cloud comes at an important time for customers across all sectors, the company says. Today, 92% of decision-makers see robotic process automation (RPA) as important for driving digital transformation, and 83% agree that RPA or automation is essential for their business to remain competitive.

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