itb-nz logo
Story image

Chorus fibre roll out picks up pace

Chorus has announced that 50% of fibre installations are now being completed within a day.

Previously, connecting to fibre could entail multiple visits from a technician over a period of days.

Latest figures show the company has completed around 7,000 installations within a day in December, with customer satisfaction levels rising to 7.8 out of ten.

Kayn Miller, Fibre Connect Workstream Lead at Chorus says the company has designed the new process to focus on customer convenience, making a fibre installation less effort for customers, meaning they only need to be home and take time out of their schedule once during the connection process.

He says, “We know we’ve built a great network out there. Now we’ve removed some of the final challenges of the install process, making it quick and easy to get fibre. 

“It’s a great customer service improvement and means Kiwis don’t have to be put off ordering by thoughts of delays and demands on their time. We don’t want anything deterring customers from making the switch to fibre because we know once they have it, they love it.”

“The results so far have been fantastic and we’re now completing more than 50% of orders within a day and expect to reach 75% by June 2019.”

“For retail service providers there are positive follow on effects such as only having to manage and maintain the one order as opposed to going back and forth to get various information,” he says.”

While fibre is the fastest form of broadband technology, for areas where it’s not yet available VDSL on the Chorus copper network supposedly offers fast and reliable service as well.

Chorus has been working on the fibre network in New Zealand for some time now, and there have been a few bumps in the road. 

This latest announcement does seem to be the light at the end of the ‘slow broadband’ tunnel for many Kiwis it seems. 

Story image
Why DX is not complete without a transformed security architecture
Secure Access Services Edge (SASE) is the process by which core WAN edge capabilities like SD-WAN, routing, and WAN optimisation at branch locations are integrated with cloud-based security services like secure web gateways, firewall-as-a-service, cloud access security brokers, and more.More
Story image
Time to take responsibility: E-waste - a global crisis
e-Waste is the world’s fastest-growing domestic waste stream, fueled by consumption rates of equipment, short life cycles, and few options for repair.More
Story image
Fortinet: Distributed networks driving enterprises towards consistent security
Jon McGettigan, Fortinet A/NZ Regional Director, explains how consistent security services can protect and help manage distributed networks.More
Link image
Embedding security into DevOps is a locked door. Here's the key
Vulnerable software is often the primary enabler of successful cyber attacks. That's why modern security teams need solutions that will find and fix these vulnerabilities.More
Download image
Strengthen the weakest link in your security chain
Globalisation. Remote working. High-turnover workforces. These factors and more add up to make increasingly dynamic workforces - and without proper management, your business could fall behind.More
Story image
Sennheiser TeamConnect Ceiling 2 now compatible with Zoom
According to Sennheiser, Zoom’s video communication tool has become an ‘indispensable’ resource for businesses digitally transforming their workplaces.More