Citycare links HR, payroll & IT with Boomi platform

Citycare has introduced a new Boomi and Adaptiv platform to manage staff onboarding and HR data, linking the company's HR, payroll and IT records.

The New Zealand building and maintenance company says the change has reduced the time needed to move a new employee from registration in its HR system to active status across internal systems. It has also cut manual data fixes and improved visibility of where staff sit in the onboarding process.

Citycare provides building, maintenance, operations and renewal services for central and local government agencies across New Zealand. As the business expanded and updated its internal systems, it needed a way to connect a new human resources information system with existing payroll and IT platforms while keeping workforce records aligned.

Data visibility

Adaptiv, a New Zealand technology provider, designed and implemented the integration using Boomi's Data Hub and Integration tools. The setup creates a single employee record across multiple systems, with changes such as onboarding, role moves and offboarding flowing automatically through connected platforms.

Before the rollout, staff often had to track progress across separate systems and make manual adjustments when records did not match. This could slow onboarding and make it harder for managers and administrators to see whether an employee had been fully set up for work.

Citycare says this was particularly important for operational roles such as engineers and facilities managers, where delays in system access can affect how quickly new recruits settle into a job. It says the integrated approach has made routine HR administration more consistent without interrupting day-to-day operations.

Adam Doocey outlined the operational changes after the integration project.

"Onboarding a new hire, setting up their account, and getting them active in our systems used to eat up days of work," said Adam Doocey, Chief Information Officer, Citycare.

He also described the limits of the earlier process.

"Prior to doing the integrations, visibility into where someone was in the process wasn't always straightforward. The Adaptiv team was willing to set the technology aside and talk to our people," said Doocey.

Data changes

The integration centres on a master employee record, so updates made in one part of the HR process are reflected in other systems without separate intervention. In practice, that covers common employment events including hiring, role changes and departures.

For employers with dispersed workforces, data mismatches between HR, payroll and IT systems can create compliance issues, payroll errors and delays in account provisioning. Citycare says the project has improved the quality of downstream data by removing the workarounds staff had previously used when records became inconsistent.

"Boomi has given us a degree of visibility that we've never had before," added Doocey. "We've seen an improvement in the time it takes to get an employee from registering in our HR system to being active across all of our systems. We've also seen a real lift in data quality in the downstream systems. Historically, when issues arose, staff would often work around them by manually adjusting the data. Implementing Boomi has put an end to that practice."

Future systems

Adaptiv says the system was designed to put employee records at the centre of the integration, rather than treating each application as a separate source of truth. That approach is intended to make it easier to connect additional software later without rebuilding the original structure.

"We felt that Boomi, with its integration and master data capabilities, was a great fit for Citycare because it enabled us to put the employee at the centre of the integration," said Philip Durrant, Principal Consultant, Adaptiv. "Use of the Boomi platform balanced the immediate requirements of the project with a future-facing view for Citycare by enabling additional systems to be plugged into Boomi Data Hub with minimal rework to the original system as delivered."

The project reflects a broader shift among infrastructure and services companies towards tighter links between back-office systems, especially where workforce administration spans multiple departments. Employers have increasingly focused on reducing manual HR processing as labour markets stay tight and onboarding speed becomes more important for operational continuity.

Boomi, which sells integration and data management software, says the work with Citycare shows how employee data can be consolidated across previously disconnected systems. The company works with a network of partners and says it serves more than 30,000 customers globally.

Partner approach

David Irecki, Chief Technology Officer APJ, Boomi, described the outcome in broader organisational terms.

"Citycare Property has proven that putting the employee at the centre of your integration strategy delivers real, measurable results for the entire organisation. In partnership with Adaptiv, Boomi is proud to support Citycare's workforce modernisation and provide the data foundation that keeps their operations running smoothly," said Irecki.