Confido Health secures USD $3m to expand AI in healthcare

Confido Health has announced it has secured a USD $3 million seed funding round to advance its AI-powered digital workers in the US healthcare sector.

Confido Health aims to meet the staffing and operational challenges faced by healthcare organisations by introducing digital workers to manage end-to-end tasks in specialty healthcare practices. These AI workers are designed to integrate with existing systems in under five minutes, offering a no-code deployment process that avoids the need for an overhaul of current infrastructure.

The seed funding round was led by Together Fund, with contributions from MedMountain Ventures, Rebellion VC, DeVC, Operators Studio, and strategic healthcare operators. Confido Health previously secured a pre-seed round led by Momentum Capital.

Chetan Reddy, CEO of Confido Health, stated, "When building Confido Health, we focused on what healthcare providers truly need: tools that don't just automate tasks but take on the operational burden entirely. Our digital workers are designed to integrate seamlessly with legacy systems like EHRs, IVRs, and even outdated communication tools. By automating and optimising entire workflows, we're not just saving time; we're helping enterprises recover lost revenue and create sustainable growth."

The platform enables digital workers to handle tasks such as appointment management, insurance verification, and care coordination, offering a flexible pricing model by charging on an hourly basis similar to full-time employees, without charging integration and training fees. This business model differentiates Confido Health from traditional software companies.

Vichar Shroff, Co-Founder and Chief Product Officer at Confido Health, added, "Confido Health's digital workforce represents a culmination of years of research, design, and development, addressing one of the most pressing challenges in healthcare today: operational inefficiencies that hinder patient care. What sets us apart is our ability to create AI solutions that seamlessly integrate with legacy systems, turning fragmented and unstructured data into actionable workflows in real time. This is a transformative innovation that not only optimizes operational processes but fundamentally enhances patient outcomes."

The platform operates in a HIPAA-compliant manner, processing unstructured data across various systems to complete tasks in real-time. It is capable of engaging with patients in multiple languages and handling multiple tasks concurrently, including during off-hours. Early implementations have reportedly tripled patient encounters and reduced staff workload.

Significant deployments include a nephrology group practice where AI workers have integrated with the human staff, assisting with tasks previously managed by nurses and medical assistants. The solution reportedly increased efficiency, with a surgery centre client experiencing a 60% reduction in patient call frequency.

Jacob Zitterkopf, a dental practice owner, commented, "Patient coordination is often overlooked, but Confido Health's workflows have transformed our approach by proactively communicating with patients, ensuring they feel cared for, listened to, and understood."

Shubham Gupta, Co-Founder and General Partner at Together Fund, stated, "Confido Health is redefining the operational backbone of specialty healthcare with its AI-powered digital workforce. By building healthcare AI Agents to tackle complex administrative workflows and deliver tangible results, they are poised to solve the workforce shortages and cost pressures, and become the essential infrastructure for modern healthcare operations."

Jane Wang, Hospitalist at Stanford and Investor at MedMountain Ventures, said, "Provider staffing shortages are at an all-time high, fuelled by burnout, declining reimbursement, and increased demands on the system. Confido's solution alleviates the burden of shortages of nursing and allied health professional personnel and allows clinical practices to continue serving patients in need that would otherwise not receive care due to lack of scheduling, follow-up, or education."

The timing of this funding aligns with projected growth in the global AI healthcare market, which was valued at USD $19.5 billion in 2023 and is anticipated to expand significantly by 2032. Confido Health intends to use the funding to enhance its AI technology and extend its services to additional specialties such as surgery, orthopaedics, dental, renal, and paediatrics.

Jukka Alanen, Managing Partner at Rebellion Ventures, concluded, "The healthcare system desperately needs innovation to raise productivity, enhance staff experience, and improve responsiveness to patients' needs. Confido Health is positioned to revolutionize operations in specialty healthcare practices through its digital AI workers that can autonomously manage workflows, phone calls, and other interactions with patients."

Confido Health aims to create a future where healthcare providers can focus exclusively on patient care, with digital workers handling operational tasks to deliver sustainable growth and improved patient experiences.