Constant AI names Faust Chief Product Officer in reshuffle

Constant AI has appointed Angela Faust as Chief Product Officer as part of four leadership changes at the fintech.

It also named Lindsay Wescott Senior Vice President of Customer Success and Delivery, appointed Margarita "Maggie" Camacho Head of Product Operations, and created a new role for Jon Girard as Head of Engineering.

The appointments come shortly after Constant AI launched Delinquency Shield, a product designed to help credit unions identify borrowers at risk and deliver payment assistance before loans move beyond 60 days past due. The changes reflect an effort to build the company's product and operations teams around executives with direct experience in lending, servicing, and collections.

Faust takes the product role after a career that began in collections at Credit Union of Texas, where she later became Chief Operating Officer. Wescott spent 18 years at TD Bank in loan servicing and collections roles, including as Vice President of Transaction Processing.

Camacho brings 24 years of experience in the credit union sector, including 17 years working inside credit unions before moving into technology project oversight. Girard has spent 15 years in software development and consulting, most recently working within client teams.

Sector focus

Constant AI sells software to community financial institutions, focusing on servicing and loss mitigation. Delinquency Shield is designed to direct members to available payment assistance programmes under an institution's own policies and feed the outcome back into the lender's core processing system.

The company is entering a market in which credit unions and other lenders face pressure from higher delinquencies and rising loan loss provisions. In material circulated alongside the appointments, Constant AI cited its analysis of NCUA call report data showing that one in four federally insured credit unions with more than USD $500 million in assets set aside more for loan loss reserves than they earned in the first half of 2026.

That backdrop helps explain the emphasis on leaders with frontline experience in collections and servicing, areas that have become more important as lenders seek earlier intervention with borrowers who miss payments.

"Building agentic AI that protects credit unions' members and loan portfolios takes people who have done this work from the inside," said Catherine York Powers, President and CEO of Constant AI.

"Angela, Lindsay and Maggie have spent their careers in lending, servicing and collections. Jon leads the engineering that turns their expertise into agentic AI that delivers at scale. Together, they're expanding what collections and loan servicing teams can do. I'm elated to have these impressive minds behind Constant AI. Expect to hear a lot more from us," Powers said.

Product role

Faust's appointment puts a former credit union operator in charge of product development as Constant AI tries to persuade financial institutions that automated tools can handle sensitive borrower interactions while staying within internal policy rules.

Her background in collections is central to the company's pitch to credit unions, which often emphasise member support alongside loan recovery. The period between a first missed payment and the 60-day mark is a particular focus for lenders trying to reduce losses without escalating hardship for borrowers.

Wescott's role combines customer success and delivery, suggesting the company wants tighter oversight of how clients implement and use its products. Camacho's appointment to product operations adds another executive with experience translating credit union operational demands into technology projects.

Girard's remit includes leading software development as the company expands its use of AI-assisted coding and process design. Constant AI said his experience across different client teams has shaped his approach to managing quality while increasing output.

"I started my career in collections at a credit union, so I know what it takes to get a member the right help before a loan falls further behind," Faust said.

"Constant AI understands the need and has built a next-level solution with an exciting future. I'm thrilled to join this leadership team at this stage of its growth. Together, we'll lead what comes next in agentic AI for collections and loan servicing," she said.