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Dialpad brings its AI conference call technology to New Zealand

By Ryan Morris-Reade
Tue 4 May 2021
FYI, this story is more than a year old

Conference call company Dialpad has announced plans to expand its New Zealand presence.

The AI-powered communication company says through an expanded go-to-market strategy, it plans to grow its operation in the country.

Dialpad says its unification of communications stacks help create scalable solutions that support a work-from-anywhere approach to business. New Zealand companies already using the platform include Xero, Vend, and Trademe.

“With Dialpad, my team can provision users and spin up new offices around the world in an instant,” says Vend’s information technology manager, Andre Morgan.

“We provide 24/7 international support for retailers that need assistance, and Dialpad makes the customer experience far more seamless.”

According to Frost and Sullivan's Frost Radar 2020, Asia Pacific hosted IP telephony and the UCaaS market is expected to reach $3.5 billion by 2025 with Australia, New Zealand, and Japan as the largest markets. 

Dialpad says that to take advantage of this opportunity, it will leverage capital from its recent Series-E funding round to accelerate research and development while expanding GTM activities with a strong regional focus on New Zealand and Australia.

"As a result of the shift to hybrid work environments, we are seeing massive adoption of UCaaS and CCaaS solutions across APAC, including New Zealand,” says Frost & Sullivan’s senior industry analyst, Youngso Lee.

“Because Dialpad's platform was built in the cloud, the company is well-suited for global expansion. Its unique split-cloud architecture, combined with strategically placed data centers, reduces latency and ensures HD-quality voice, no matter where customers are in the world.”

Managing Dialpad’s new push is Benjamin Relf. He is the company’s first Auckland-based employee, and has over 20 years of experience in the communications industry, working for companies including Connect NZ, Fujifilm CSG Limited, and Avaya. 

Dailpad says Relf’s understanding of the local New Zealand UCaaS market and relationships across the information communications technology partner channel will prove important as it expands in the region.

“The past year, which included our Series-E funding round and acquisition of video conferencing platform Highfive, has been one of explosive growth for Dialpad across Japan and North America,” says Dialpad’s Japan and APAC general manager, Tenshi Adachi.

“Dialpad has a strong presence in Australia with a team of 10 and large-scale customers like Bing Lee and Randstad Australia, and are thrilled to place a greater emphasis on the APAC region as a whole to bring powerful Dialpad technology to more New Zealand businesses.
 
“Relf’s expertise is exactly what we need to grow our referral partner programme in New Zealand and support our thriving local customer base.”

The company says an important part of its platform is its proprietary Voice Intelligence technology, which it says will deliver real-time business optimisation, including call coaching, automated note-taking, sentiment tracking, and transcription analysis. New Zealand dialects are supported by Vi, but with even more data to analyse from users in the region, it says it will be able to improve transcription accuracy for customers globally.

Shaun Coutts, Dynamo6’s client and partnerships director, says, “We are thrilled to partner with Dialpad, a global innovator in the cloud telephony and unified communications field.

“Their solutions pair perfectly with the cloud-first offerings we deliver to New Zealand businesses and integrate with the two biggest productivity suites in the world,” he says.

“Dialpad's expansion in New Zealand, and across the entire APAC region, comes at just the right time as companies evaluate modern workplace strategies to find solutions that supercharge remote working and customer experience.”


 

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