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Dubber signs hybrid cloud agreement with IBM

14 Dec 2020

Australian cloud-based call recording and voice AI provider Dubber has signed up to utilise IBM hybrid cloud technologies as part of their product offerings. 

The three-year agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security through IBM Hyper Protect.

Dubber has been working with IBM over the past 18 months to develop a cloud-based solution which uses IBM Watson Speech to Text to transform call recordings into actionable data that can be tagged, recalled, analysed, searched and saved as text to store all telephone interactions in the cloud. 

The solution will be available via Dubber’s existing solution providers and partners. 

“Continuing to expand our successful partnership with IBM to include IBM Hybrid Cloud and Ingram Micro distribution will further accelerate our vision of putting AI in every network and on every phone. The security and scale at which we can achieve Unified Call Recording will enable networks to make the crucial shift from connections to delivering value from the content on the network like never before,” says Dubber CEO Steve McGovern.

IBM Australia and New Zealand cloud head Anthone Withers adds, “Hybrid cloud is swiftly becoming the dominant force driving change in businesses. As companies work to modernize workloads and build new business applications on the cloud without jeopardising security and control, they are turning to IBM Cloud. As part of this agreement, we are also helping Dubber expand their business globally as an independent software vendor (ISV) through Ingram Micro so they can continue to grow, and expand their network.” 

IBM’s hybrid cloud approach is built on open-source software, security, and enterprise-grade infrastructure. 

Data protection and security services have been embedded into IBM’s hybrid cloud architecture to protect processes, applications and cloud services, while managing compliance requirements. 

Earlier this month, Dubber announced its inclusion in the 35+ member partner ecosystem for IBM Cloud for Telecommunications: an open, hybrid cloud architecture designed to help telecommunications providers address the specific challenges of the highly-regulated industry.

As part of its work with the ecosystem, Dubber's Voice Intelligence Cloud will integrate and be interoperable with IBM Cloud for Telecommunications.