IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

Exclusive: How to prepare your business for the digital age

FYI, this story is more than a year old

Recently IT BRief had the opportunity to talk to HCL technologies SVP Michael Horton about HCL’s recent developments and their plan for A/NZ.

Let's just start by getting a little bit of background about you and HCL, can you tell me a bit more about the company and your experience with them? 

My name is Michael George Horton and I am based in Perth, responsible for ANZ market development, client relationships, driving sales revenue and overseeing the successful delivery of a full range of services to our public and private sector enterprise clients. 

HCL Technologies is an $8.4 billion next-generation global technology company that helps enterprises reimagine their business for the digital age spread across 44 countries.  With more than 132,000 professionals from diverse nationalities, HCL focuses on creating real value for customers by taking 'Relationships Beyond the Contract'.   Our ANZ journey began in 1998 and today we have offices in all major cities of Australia, including Sydney, Melbourne, Adelaide, Brisbane, Canberra and Perth.  We have over 80 customers across a range of industries who are supported by 1400 employees within Australia and 1,600 employees offshore.  

HCL collaborates with three of the top four banks and top three retailers in Australia.  As a strategic supplier in software development, the Australian Federal Government has named HCL a partner of choice for leading firms in the country. These include financial enterprises, supermarket chains, telecommunications companies, and Australia’s largest city council.

By empowering companies with next-gen integrated services, HCL ensures that the value it delivers is clear, focused, and quantifiable. Intrinsic to HCL’s DNA is its Employees First culture, based on the ideals of trust, transparency, and value centricity. The HCL philosophy of partnering economic growth and welfare for the local community has also found fruition in Australia, ensuring our continued progress and development.   How does HCL see the global SI market shifting? 

We’re seeing several key trends in the global SI market shift. The first one is about the customer spend in infrastructure as organisations build their digital enterprise and also use it to modernise their infrastructure. As businesses come off old infrastructure running a multiple data center footprint, they are trying to consolidate and bring them into a more hybrid model. 

Secondly, the cloud is now being seen as a means to drive innovation and businesses are adding new capability and driving modernisation of applications, helping to build more digital applications in the process.  Organisations also want to use the digital workplace as a lever to be able to drive significant employee experience and engagement, leveraging all the new capabilities of AI, cognitive, cloud-native technologies.

The third shift we are seeing is that the customers are continuing to focus on modernisation and new capability and a lot of spending is happening around employee experience and networking.  There is a significant shift now in the way people consume infrastructure services and the commercial models around it.   We’re seeing a move from CAPEX models to infrastructure utility, and giving employees the ability to consume them in a more flexible up and down model. 

Finally, the SI market is transitioning as most companies across a range of industry sectors now want an agile delivery model to reduce their associated technology costs. When organisations adopt agile practices, a fundamental shift in culture is required.  At the same time, for HCL, our OEM partnerships also enable us to choose the right product for our customer and enable us to reduce the lead time for program delivery and support the new way in which our customers are purchasing and consuming IT services

Can you tell me a bit more about the company's evolution?    HCL was established in 1976 and launched India’s first 8C microcomputer two years later.  By 1993, we formed our infrastructure outsourcing arm. HCL Technologies was founded in 1999 which catered mostly to the need of the software services and development/testing market. Our first office in Australia was in 1998 and in New Zealand in 1999. In 2005, we partnered with Boeing to support their Dreamliner program which resulted in us becoming the third largest engineering service provider in the world. Today, we are the fourth largest Indian outsourcing partner in the world.

Can you tell me a bit more about the Actain acquisition and what it means for HCL?  

Palo Alto-based Actian is a leader in hybrid data management, cloud integration, and analytics solutions. HCL Technologies and Sumeru Equity Partners joined hands to acquire Actian in April 2018 which adds critical intellectual property to HCL’s capabilities and enables us to execute digital transformation initiatives for global clients. Actian plays an important role in enhancing HCL’s Mode 3 offerings in data management platforms and products. 

Actian is a leader in empowering organisations to harness data and its flagship data analytics product, Vector, delivers enterprise-grade and open analytics to customers such as Xerox and eBay. Effective analytics help companies proactively anticipate customer needs, personalise products and services, deliver relevant offerings, mitigate risks, and optimise operational efficiency. 

Actian is also the world’s fastest database for advanced analytics, executing SQL queries 10 – 1000x faster than alternatives. Vector unleashes the power of commodity CPUs with the groundbreaking X100 query engine leveraging vector-based processing and on-chip memory and provides patented zero-penalty updates to incorporate operational data into the analytic workflow.

Actian’s products complement HCL’s solutions such as Cloud Native, Digital and Analytics, and DRYiCE and help companies harness the power of hybrid data.

Moving into 2019, what can you tell me about the company's overall strategy in A/NZ and how your 'evolution' will impact your clients here? 

Australia is a major opportunity market for HCL where we believe we can deliver business value and support Australian organisations as they undergo their digital transformation journey.  Our Mode 1-2-3 strategy helps future proof our customers' business, by deploying a concurrent, three-point spotlight on the existing core of their business, new growth areas as well as future ecosystems.  Each of the three modes has distinct outcomes and growth potential in an Australian business environment where digitisation is fundamentally changing how organisations operate and thrive.  

We’re also seeing that automation and cloud technologies are no longer options but are core components of any business transformation project.  As businesses reinvent and transform themselves, only the enterprises that can compete via technology innovation, acceleration and flexibility will thrive.  

We see ourselves as a partner with our customers helping them to digitise their entire customer experience process using analytics and cloud applications.  In a world where our customers’ business model is fast coming under threat, we aim to deliver an engagement on flexible and agile terms, which best reflects the key performance parameters of senior executives within our customer organisations.  Our value portal framework allows customers to match grassroots innovation with operational stability – all this as part of the deal. Ultimately, we value ‘Relationships Beyond The Contract’.

Related stories
Top stories
Story image
Cybersecurity
What every CISO must answer to enable a best-in-class security operations program
It has been widely reported recently that South Australian government employees have been the victims of a cyberattack.
Story image
Identity and Access Management
The post-pandemic workforce requires secure IAM capabilities
HID Global discusses what identity and access management means for organisations in today's convoluted digital world.
Story image
Microsoft
Microsoft previews Power Platform website design offering
Microsoft has announced the preview of Power Pages, the fifth product in its Power Platform family, designed for low-code makers and professional developers.
Story image
SaaS
The paradox of change, and how to get around it
The business decision to technologically transform should not come from an IT department but from the business itself.
Story image
Check Point
Check Point and CCTV expert join forces to boost protection
The partnership will involve Check Point Quantum IoT Protect Nano Agent being embedded in Provision-ISR’s CCTV cameras for on-device runtime protection.
Story image
Sustainability
Aligned Data Centers increases sustainability-linked loan
Aligned Data Centers has increased its sustainability-linked loan from $375 million to $1.75 billion to speed up the next phase of its strategic growth.
Story image
Training
Infosec unveils role-guided cybersecurity training roadmaps
Infosec Skills Roles maps hands-on training and certifications to the 12 most in-demand cybersecurity roles to maximise training efficiency.
Story image
Innovation
Fastly acquires Glitch, enables faster developer innovation
"This acquisition brings together two of the worlds best ecosystems for application development into a single, seamless developer experience."
Story image
BYOD / Bring Your Own Device
How zero trust can lead the battle against ransomware
SecOps teams champion a zero trust strategy to support the fight against the escalating risk of cybercrime and help monitor threat actors across a network.
Story image
GapMaps
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Alteryx
Alteryx releases updates, empowers data insights for enterprise
Alteryx has released new advancements designed to aid enterprises with cloud analytics, democratise insights and ensure data governance.
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Ponemon Institute
Email revealed to be riskiest channel for data loss
More than half (60%) of organisations experienced data loss or exfiltration caused by an employee mistake on email in the last 12 months.
Story image
Managed service provider
Barracuda MSP Day 2022 highlights MSP opportunities
Barracuda Networks has released a report showing global services-related MSP revenue is set to increase by more than a third in 2022 compared to 2021.
Story image
Vectra AI
Vectra’s inaugural Partner of the Year Awards revealed
APAC companies Baidam, Firmus, ShellSoft and Macnica have been recognised in Vectra AI's inaugural Partner of the Year Awards.
Story image
Women in Technology
Huawei webinar emphasises the importance of women in tech
Industry findings by Coursera discussed as part of a webinar jointly organised by Huawei and Reuters Events found 6% more women enrolled in tech courses this year than in 2021.
Booster
Booster Innovation Fund. A fund of Kiwi ingenuity – for Kiwi investors.
Link image
Story image
Cybersecurity
Accenture - a collective security approach a driving factor for cyber resilience
With the approaching Davos World Economic Forum upon us, it is even more imperative to discuss the impact of cybersecurity on business operations leading into the future.
Story image
Cybersecurity
Comcast to use ThreatQuotient for cybersecurity operations
Comcast, the parent company of NBC Universal and SKY Group, has chosen ThreatQ Platform and ThreatQ Investigations to meet their cybersecurity needs.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Sustainability
Equinix announces milestones on sustainability commitments
Equinix has released its 2021 Sustainability Report which outlines progress, innovation and accomplishments on key ESG commitments.
Story image
Microsoft
Microsoft, Cloudian partnership offers data center flexibility
Cloudian’s HyperStore object storage platform is now integrated and validated to work with Microsoft SQ Server 2022, offering more flexible and scalable data centers.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Darktrace
Threat actors are exploiting weaknesses in interconnected IT/OT ecosystems. Darktrace illuminates your entire business and takes targeted action to stop emerging attacks.
Link image
Story image
New Relic
New Relic launches vulnerability management platform
New Relic has introduced New Relic Vulnerability Management to help organisations find and address security risks faster and with greater precision.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
Cyber attacks
Devastating cyber attacks expected to hit energy sector
Energy executives anticipate life, property, and environment-compromising cyber attacks on the sector within the next two years.
Story image
Manhattan Associates
Shortening the click-to-customer cycle through smart technologies
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
Story image
Ransomware
CERT NZ releases first Cyber Security Insights for 2022
CERT NZ has released Quarter One: Cyber Security Insights 2022, which offers an overview of reports about cybersecurity incidents affecting New Zealanders.
Story image
Kubernetes
Sysdig unveils new Kubernetes troubleshooting and cloud innovations
Sysdig has introduced two new innovations that look to help bolster cloud services and simplify Kubernetes troubleshooting.
Story image
Hybrid Cloud
Barracuda expands cloud-native SASE platform
"The expansion of Barracuda's cloud-native SASE platform for hybrid deployment models and IIoT environments solves a number of challenges."
Story image
Cybersecurity
Cybersecurity prompts upgrade for 1.3 billion electricity meters
ABI Research finds Advanced Metering Infrastructure (AMI) and cybersecurity concerns are prompting the upgrade of 1.3 billion electricity meters by 2027.
Story image
MEC
MEC spending for private cellular networks to reach $5.8b
A new ABI Research report finds the revenue for Multi Access Edge Compute (MEC) deployments for private cellular networks will reach USD$5.8 billion by 2030.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Digital Transformation
Harnessing digital innovations to maximise loyalty programmes and improve CX
When it comes to the retail sector, merchants have never had access to so many different client touchpoints and data to understand their customers better.
Story image
DaaS
NetApp launches Spot PC, a new Desktop-as-a-Service solution
This is a new managed cloud DaaS solution with security, automation, observability and optimisation capabilities, designed for the needs of today.
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Multi Cloud
Red Hat updates dev tools, empowers use of hybrid and multicloud
Red Hat has unveiled updates across its portfolio of developer tools, designed to help organisations build and deliver applications faster.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.
Story image
Digital Marketing
Getty Images delves into the world of NFTs with Candy Digital
Getty Images and Candy Digital, the next-generation digital collectible company, have announced a new multi-year partnership agreement.
Story image
Surveillance
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
Ransomware
APAC organisations fail to disclose ransomware breaches
85% of organisations in APAC were breached by ransomware at least once in the past five years, but only 28% publicly disclosed the incident.
Story image
Rackspace
Skills shortages hold orgs back from capitalising on cloud 2.0
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
Story image
Microsoft
Elevation of Privilege the top 2021 Microsoft vulnerability
BeyondTrust has released its 2022 Microsoft Vulnerabilities Report, finding that Elevation of Privilege is the top vulnerability category for the second consecutive year.